Part Time Application Support Analyst

Application Support Analyst

Melbourne / Part Time

The Opportunity

We're a Melbourne-based organisation, and we need an Application Support Analyst who enjoys getting to the bottom of complex problems. You'll be the person customers and colleagues trust when something needs fixing, and the one who makes sure it doesn't happen again.

You'll support our solutions across the full stack, from server hardware and hypervisors to operating systems and applications, working to agreed service levels and using Tableau to turn data into reporting people actually use.

What Your Day Looks Like

Keeping things running

• Manage support tickets to SLA targets and work with third-party vendors
• Investigate the root cause of recurring issues and implement lasting fixes
• Complete post-incident reviews and document workarounds

Making things better

• Run health checks that look at real system performance, and automate them where you can
• Tune monitoring and alert processing, and make better use of existing platform features
• Streamline existing reports and build new ones in Tableau

Delivering change

• Own the change management process and deploy changes to internal and customer systems
• Lead testing of new software releases and maintain test environments
• Deploy software for customer systems, remotely and on-premises

Sharing what you know

• Write, peer review and maintain knowledge base articles
• Train customer personnel in troubleshooting and administration
• Contribute ideas that improve how the whole team works

What You Bring

• 5+ years in a similar IT support role, ideally across software and systems management
• Confidence troubleshooting complex technical issues, with strong analytical skills
• A systems mindset: you see how components connect and how a change in one place affects another
• Clear written and verbal communication
• Experience with server hardware, hypervisors and multiple operating systems
• A customer-first attitude and a collaborative approach
• Enthusiasm for continuous improvement

Highly Regarded

• Tableau (Desktop) or similar reporting tools
• OpenText Operations Bridge Manager
• Windows Server and Microsoft SQL Server, including running queries and using RDP to troubleshoot
• Nutanix or VMware for VM management
• F5 load balancers for on-premises servers
• Scripting (e.g., Python, PowerShell)
• DevOps practices and automation tools
• Cloud infrastructure and services (e.g., AWS, Azure)