The Zellman Group, LLC

The Zellman Group
About Us
The Zellman Group, LLC is a New York-based company and a recognized leader in Civil Recovery, Restitution, Organized Retail Crime (ORC) recovery, and Sales and Field Audits, with 100% US based call center teams. With nearly three decades of expertise, we're proud to be the premier loss prevention solution provider and to invest in a stable, supported workforce that grows with us.
Position Overview
The Zellman Group is seeking a bilingual, part-time Customer Service Representative to join our team.
In this role, you will communicate with individuals with pending cases, assist with payment processing and payment arrangements, address disputes, and provide information regarding case status.
Please note: This is not a telemarketing position or a traditional debt collection role.
Key Responsibilities
<ul>
<li>Handle incoming and outgoing calls in a professional, respectful, and courteous manner.</li>
<li>Facilitate payment processing and assist with payment plan arrangements</li>
<li>Address questions and disputes regarding pending cases by phone.</li>
<li>Follow up on missed or broken payment arrangements.</li>
<li>Assist individuals with questions regarding their case status and payment options.</li>
<li>Determine when a call requires additional assistance and escalate it appropriately.</li>
<li>Provide accurate information while maintaining professionalism and confidentiality.</li>
<li>Meet established quality assurance standards and weekly performance goals.</li>
<li>Maintain accurate and timely case documentation.</li>
</ul>
Qualifications
The ideal candidate will have:
<ul>
<li>At least 3 years of call center experience.</li>
<li>At least 4 years of customer service experience.</li>
<li>Fluency in English and Spanish (verbal communication required).</li>
<li>Excellent verbal, written, and telephone communication skills.</li>
<li>Strong customer service skills; previous experience is preferred.</li>
<li>The ability to be assertive while remaining professional, respectful, and diplomatic.</li>
<li>Strong attention to detail and time-management skills.</li>
<li>The ability to multitask and work effectively in a fast-paced, high-volume call center environment.</li>
<li>Strong follow-up and organizational skills.</li>
<li>The ability to work efficiently and effectively both independently and as part of a team.</li>
<li>Proficiency with Microsoft Office and strong computer and typing skills.</li>
<li>The ability to remain professional and productive under pressure.</li>
</ul>
Work-from-Home Requirements
This is a remote position. Candidates must have:
<ul>
<li>A dedicated, quiet workspace.</li>
<li>A fast, reliable, and secure internet connection.</li>
<li>A hard-wired internet connection directly to the modem.</li>
<li>The required computer and phone equipment will be provided by The Zellman Group.</li>
</ul>
Schedule
Monday–Friday | 12:00 PM–4:00 PM
This is an entry-level, part-time position with paid training provided.
Additional Information
As part of The Zellman Group's hiring process, all candidates are subject to a background check and employment verification.
The Zellman Group is an Equal Opportunity Employer.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Experience:
<ul>
<li>Call center: 3 years (Required)</li>
</ul>
Language:
<ul>
<li>Spanish (Required)</li>
</ul>
Location:
<ul>
<li>Orlando, FL (Required)</li>
</ul>
Work Location: Remote

Part Time Call Center Representative- (Bilingual Spanish)

Part Time Call Center Representative- (Bilingual Spanish)

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