Part-Time Client Care Coordinator

About the Role

Our American Family Insurance agency in St. Louis is growing, and we’re looking for a dependable, personable, and organized Client Care Coordinator to join our team.

In this role, you’ll play an important part in the client experience and the day-to-day operations of our office. You’ll assist with incoming client requests, support policy processing, and proactively connect with current clients and prospective clients to schedule policy reviews and appointments.

This part-time position offers consistent morning hours in a professional, team-oriented environment. It’s a great fit for an experienced insurance professional or a customer service professional seeking flexible part-time work.

Key Responsibilities

• Client Care & Inbound Support: Answer incoming phone calls, greet clients in the office, and assist with billing questions, account updates, and routine service requests.
• Back-Office Operations: Process policy changes, endorsements, and payments, and maintain accurate digital records in our agency management system.
• Proactive Account Coordination: Contact current clients to schedule annual policy review appointments and follow up with prospective clients who have requested quotes.
• Agency Operations Support: Help keep daily workflows organized and efficient so our team can deliver excellent service to our policyholders.

Qualifications & Requirements

• Licensing: Active Missouri Property & Casualty (P&C) license preferred, or willingness to obtain a P&C license within 30 days of hire. We provide study materials, guidance, and support.
• Experience: Background in customer service, office administration, retail, hospitality, or a related field, with strong phone etiquette.
• Communication Skills: Strong verbal and written communication skills with a friendly, professional tone.
• Technical Skills: Comfortable learning office software, managing calendars, and working in client databases.
• Key Traits: Reliable, organized, detail-oriented, and committed to helping people.

Schedule & Perks

• Hours: 15 hours per week, with morning shifts on Monday, Wednesday, and Friday.
• Environment: Supportive, collaborative, and team-oriented small office culture.
• Growth: Opportunity to build licensed professional experience in the insurance industry.
• Work-Life Balance: No nights, weekends, or major holidays.

Pay: $18.00 - $20.00 per hour

Expected hours: 15.0 per week

Benefits:

• Life insurance

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Do you currently have a Missouri Property & Casualty License or willing to obtain within 30 days of employment?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person