Part Time Collections Specialist

We are looking for a detail-oriented Part Time Collections Specialist to support account recovery efforts in Toledo, Ohio. This role focuses on communicating with customers, resolving past-due balances, and helping maintain healthy receivables through consistent follow-up. The ideal candidate brings experience in both consumer and commercial collections and can handle billing-related issues with accuracy and tact.

Responsibilities:

• Contact consumer and commercial accounts regarding outstanding balances through phone, email, and written correspondence.

• Review account status and payment history to determine appropriate collection actions and next steps.

• Work with customers to arrange payment solutions that align with company guidelines and account conditions.

• Investigate billing questions and coordinate with internal teams to resolve disputes affecting payment timelines.

• Maintain complete and accurate records of collection activity, customer interactions, and payment commitments.

• Monitor aging reports and prioritize follow-up efforts to improve recovery results on delinquent accounts.

• Apply established collection procedures while ensuring a courteous and respectful customer experience.

• Support credit and collections operations by identifying account trends and escalating higher-risk issues when needed.

• Experience handling collections for consumer accounts, commercial accounts, or both.

• Working knowledge of credit and collections practices, including delinquency follow-up and payment negotiation.

• Familiarity with billing collection processes and resolving invoice-related concerns.

• Strong written and verbal communication skills with the ability to manage sensitive conversations professionally.

• Ability to stay organized, document account activity thoroughly, and manage multiple priorities in a part-time setting.

• Proficiency with standard business systems and tools used for account review, tracking, and communication.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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