Part-time Contract/ Disability Case Manager

Position Summary

This position provides case management primarily for clients of the Aurora program at Nuestras Raíces Centro Comunitario. Aurora is Nuestras Raíces’ free caregiver program for parents and family caregivers of people with disabilities or complex medical needs. It offers peer coaching, resource navigation, care coordination, and bilingual emotional support to help families manage stress, find balance, and move through diagnosis and hard transitions with practical, culturally rooted support.

This is a part-time contract role. The work is practical support for clients and families navigating benefits and complex service systems, including Supplemental Security Income (SSI), Developmental Disabilities Administration (DDA) services, medical insurance, and medical complexities.

The position starts at a maximum of 25 hours per week. Hours may increase depending on client needs. The role is paid at $25 per hour and does not include benefits. Candidates with experience in intellectual and developmental disabilities (IDD) and the broader disability system, skill navigating medically complex situations, and lived experience are preferred.

Essential Duties

• Provide case management only to clients enrolled in the Aurora program.
• Complete intakes, assess practical needs, and develop and update individualized case plans with the client and, when appropriate, the family.
• Assist clients with SSI applications, appeals, appointments, and follow-up, and with related disability benefits as needed.
• Help clients and families access and maintain DDA services, including applications, eligibility steps, and coordination with DDA and related providers.
• Assist with medical insurance, including Medicaid and other coverage, enrollment, renewals, and problems that block access to care.
• Support clients with medical complexities by coordinating appointments, gathering information the family needs, and communicating with medical providers and care teams with the client’s consent.
• Link clients to housing, food, transportation, and other basic supports when those needs affect participation in the Aurora program.
• Advocate with agencies on the client’s behalf, with the client’s consent.
• Follow referrals through to access and update the client and the Aurora team on status.
• Document contacts, case plans, referrals, and progress notes in the electronic health record within required timeframes.
• Protect confidentiality under HIPAA and agency policy.
• Participate in supervision and Aurora program coordination as scheduled.
• Travel within the service area as needed to meet clients, families, and partner agencies.
• Perform other Aurora program case management duties as assigned.

Required Qualifications

• Experience with case management or a closely related coordination role in human services, disability services, behavioral health, or health care.
• Working knowledge of community resources and public benefits, or the ability to learn SSI, DDA, and medical insurance processes quickly.
• Ability to work with clients and families who have complex medical or disability-related needs.
• Clear written and verbal communication, including timely documentation.
• Ability to manage a part-time caseload, keep professional boundaries, and work with the Aurora team and community partners.
• Valid driver’s license, reliable transportation, and willingness to travel in the community as needed.
• Ability to pass a background check consistent with work in a human services setting.

Preferred Qualifications

• Experience in intellectual and developmental disabilities (IDD) and the disability system, including DDA, waiver services, special education or transition supports, and related community providers.
• Experience navigating medically complex situations, including multiple providers, specialty care, medical equipment, and insurance barriers.
• Lived experience as a person with a disability, or as a family member or caregiver of a person with IDD or complex medical needs. Lived experience is preferred and is not required to disclose.
• Spanish and English-speaking. Ability to provide services in both languages is strongly preferred.
• Direct experience with SSI, DDA, Medicaid, or medical care coordination.
• Experience serving Hispanic and Latino families.
• Experience in a community-based or nonprofit setting.
• Bachelor’s degree in social work, psychology, human services, or a related field, or an equivalent combination of education and experience.

Work Conditions

This is a part-time contract position without benefits. Pay is $25 per hour. The schedule starts at up to 25 hours per week. Hours may increase depending on client needs and program demand. Work includes office or remote coordination, phone and video contact, and travel to meet clients and partners as needed. The contract does not guarantee a minimum number of hours. This description is not an employment contract, and duties may be adjusted to meet Aurora program needs.

Equal Opportunity

Nuestras Raices Centro ComunitarioDescription is an equal opportunity employer. Applicants of every race, color, national origin, ancestry, sex, gender identity, sexual orientation, age, religion, veteran status, and disability status are welcome. Candidates with lived experience in the disability community and bilingual Spanish and English speakers are encouraged to apply.

To Apply

Submit a résumé and a brief cover letter describing relevant case management experience to the Clinical Director. Please note Spanish and English language ability and any experience with IDD, the disability system, SSI, DDA, medical insurance, or medically complex situations. Sharing lived experience is welcome and optional.

[email protected]

Pay: $24.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: On the road