Part Time CSR

• Acts as the first point of contact with all customers, taking non-emergency transportation reservations through various sources. Securing transportation with vendors, verifying client eligibility and confirming medical appointments.

• Manages high volume of inbound and outbound calls within specified performance metrics, including average handle time

• Maintains an acceptable level of quality assurance, within specified performance metrics, company policies and procedures and compliance to contractual plan call handling processes

• Remains available and engaged to assist with call volume as scheduled, achieving departmental schedule adherence goals

• Verifies client eligibility and confirms medical appointments

• Maintains a positive attitude, adapt to a team spirit and work well with others

• Confirms that requests for transportation are an approved facility per their health plan

• Evaluates client transportation needs and makes costs effective decisions

• Refers reductions in services and denials to Manager for appropriate action

• Records incidents and complaints and refers to Manager for resolution

• Manages requests using telephone, voicemail, and computerized scheduling systems

• Training Class starts on Monday October 12, 2026-Friday October 30, 2026 - Fully remote in the South Carolina Area

• Part time shift positions: Monday-Friday 7:45am-12:45pm

• CTS offers a competitive, performance based, salary and fringe benefits program. CTS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.