Part Time - Customer Experience Associate

Customer Experience Associate

The Contrast Club (TCC) | Kuala Lumpur

The Contrast Club is Malaysia's first premium social recovery club, combining sauna, cold plunges, a hot magnesium pool, recovery, coffee, and community under one roof.

We're looking for a Customer Experience Associate who genuinely enjoys taking care of people and creating memorable experiences. This role goes beyond reception duties—you'll be one of the faces of TCC and play a key part in shaping our member experience.

What You'll Do

• Welcome and check in members and guests
• Guide first-time visitors through the TCC experience
• Ensure the recovery areas remain clean, safe, and inviting
• Assist with bookings, memberships, and enquiries
• Serve beverages and light refreshments when required
• Monitor guest comfort and proactively assist where needed
• Support events, community activities, and member engagement
• Maintain high standards of presentation and hospitality throughout the club

We're Looking For Someone Who

• Enjoys interacting with people and building relationships
• Has a warm, confident, and professional personality
• Takes pride in cleanliness, organisation, and attention to detail
• Is proactive and able to work independently
• Is reliable, punctual, and accountable
• Enjoys fitness, wellness, sports, or hospitality
• Speaks English comfortably (additional languages are a bonus)

Experience

Previous experience in hospitality, cafés, fitness facilities, hotels, wellness centres, customer service, or retail is preferred but not essential. We value attitude and character above experience.

What You'll Get

• Competitive salary

• Work alongside a passionate and supportive team

• Be part of building a unique concept from the ground up

To apply, send your resume and a short introduction telling us why you'd be a great fit for TCC.

@thecontrastclub_kl