Part Time Customer Service Advisor

Shnuggle design and sell award-winning baby products worldwide, operating from our head office in Newtownards. We have a fantastic opportunity to be part of a successful and growing company.

We are looking to recruit a part-time Customer Service Adviser to join our team. The successful candidate will be a proactive, helpful and enthusiastic individual who customers can trust to provide expert advice on all Shnuggle products.

Hours can be flexible to work around the successful applicants needs, but we estimate around 3 hours per day Mon-Fri

The most important aspect of this role is the person should be friendly, kind and helpful, as you are the first contact for Shnuggle in all customer engagements. Your aim is to resolve every query with a postive outcome for our customer.

Reporting to the Head of Marketing, your core responsibilities will be:

• Answering incoming messages, emails, and calls and dealing with them appropriately.
• Responding to questions on Social media, live chats and monitor customer reviews.
• Resolving customer queries, complaints and returns efficiently.
• Logging product information and sharing with the relevant departments.
• Offering support to team members and other duties as required.
• Adhering to GDPR compliance.
• General office admin

Qualifications

• 8 GCSE at A-C including Maths and English

Essential Skills

• A kind and helpful manner by phone and by email
• Excellent organisation and time management skills.
• Experience in a customer service role.
• Confident, friendly and professional telephone manner.
• Proficient with Microsoft Word & Excel with the ability to learn new systems.
• Understanding of customer confidentiality.
• Strong verbal and written communication skills with attention to detail.

To apply please send an up to date CV and covering letter using the essential skills to demonstrate why you are suitable for the role.

Closing Date is Friday 23rd October, with interviews to follow.

NO agencies

Job Type: Part-time

Pay: From £13.45 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking

Application question(s):

• Have you previsouly applied for this role? Previous applicants should not apply.
• This role is office based in Newtownards, is this close enough that the commute works for you.

Work Location: In person