Customer Service Associate (Part-Time)

Location: Fairhaven, Massachusetts

Start Your Career in Banking

Are you passionate about helping people and delivering great customer service? At BayCoast Bank, we’re looking for a Customer Service Associate who enjoys working with customers, solving problems, and being part of a collaborative team.

In this role, you’ll be on the front line of our branch, creating positive customer experiences while building valuable skills for a long-term career in banking.

What You’ll Do

Customer Service & Engagement:

• Serve as the face of the bank, delivering friendly and professional service
• Handle customer inquiries and resolve issues efficiently
• Build relationships and identify customer needs

Sales & Relationship Development:

• Recommend banking products and services
• Identify referral opportunities
• Support branch service goals

Transactions & Operations:

• Process customer transactions accurately and efficiently
• Balance cash and maintain transaction accuracy
• Assist with ATM, night deposit, and safe deposit functions

Teamwork & Growth:

• Participate in team initiatives and training programs
• Support other departments as needed
• Contribute to a positive team environment

What You Bring

• Customer service or cash handling experience
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Positive attitude and willingness to learn
• Ability to handle multiple tasks in a fast-paced environment
• Bilingual: Portuguese/Spanish a plus but not required

Why Join BayCoast Bank

We are committed to making a meaningful difference for our customers, employees, and community. Our core values:

• Take pride in what you do
• Believe your work matters
• Care about people
• Maintain a positive attitude

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

Work Environment & Requirements

• Ability to lift up to 50 lbs
• May require evenings and weekends
• Reliable transportation may be required