Part-Time Customer Service Rep

Job Overview

At Shelter Insurance, our work is about protecting families, businesses, and the people who depend on them. Guided by integrity, faith, and exceptional service, our agency has built a welcoming, family-oriented culture where employees support one another and take pride in helping clients make informed decisions. If you're looking for a flexible part-time opportunity with a team that values relationships, professionalism, and community, we'd love to meet you.

We're seeking a Part-Time Customer Service Representative to provide outstanding support to our clients while helping keep our office running smoothly. This role is ideal for someone who enjoys building relationships, staying organized, and delivering exceptional customer service in a collaborative environment. You'll get hands-on training, bonus opportunities, and room to grow into future full-time or sales positions.

• Base salary starts at $20.00 per hour with bonus opportunities on top
• Flexible Schedule (24-30 Hours per Week)
• Mon-Fri Schedule with evenings & weekends off
• Advancement Opportunities
• Active Community Involvement
• Life Insurance

If you're ready to join a supportive team that values your contributions, apply today!

Salary Range: $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Flexible Schedule
Life Insurance
Hands on Training
Mon-Fri Schedule
Bonus Opportunities
Advancement Opportunities
Professional Work Environment
Active Community Involvement

Requirements

• Prior customer service experience
• Active Insurance Licenses preferred, or must be willing to obtain within 90 days of start date
• Friendly, professional, and welcoming phone demeanor
• Strong communication and organizational skills
• Ability to multitask and maintain accuracy
• Basic computer proficiency and willingness to learn agency software
• Positive, dependable team player with a customer-first mindset

Responsibilities

• Answer incoming calls and assist clients with professionalism and care
• Schedule and confirm insurance policy review appointments
• Conduct outbound calls regarding late payments and account follow-ups
• Process customer payments and provide basic account assistance
• Maintain accurate client records and update agency systems
• Support client retention through outreach, thank-you notes, and birthday cards