PART-TIME CUSTOMER SUPPORT (BPO)

E-Guardian Philippines Inc. offers a rewarding career opportunity for qualified and driven professionals seeking to grow in the digital services industry. To succeed in this role, candidates must demonstrate strong analytical ability, ambition, and a genuine interest in the World Wide Web and digital platforms. You will play an important role in supporting our mission to ensure that web content remains updated, relevant, safe, and secure for global users.

We are looking for individuals who are highly professional, results-oriented, and capable of thriving in a dynamic start-up environment. The ideal candidate is a strong team player, self-disciplined, adaptable, and committed to continuous learning and development. If you are seeking a challenging yet fulfilling opportunity within a growing organization, we invite you to apply and become part of our team.

GENERAL RESPONSIBILITIES:

• Provide application/game support to customers via email.Perform various back-office duties including, but not limited to, internet ads management, content management, general data entry, encoding, monitoring, and verification.Collaborate closely with team members to accomplish team goals.
• Report and escalate critical issues for prompt resolution.
• Seek new learning opportunities and mentor and inspire others to do the same.
• Accomplish ad hoc tasks such as completing timesheets, reviewing checklists, and submitting progress reports within the required timeline.
• Manage existing paid client campaigns end-to-end, including tracking and monitoring.
• Develop, review, and calibrate processes to standardize and ensure the quality of the team’s output.

QUALIFICATIONS:

• Must have completed at least second-year college (any field of study).
• No prior relevant work experience required; training will be provided.
• Excellent verbal and written communication skills in English.
• Tech-, web-, and social media-savvy.
• Detail-oriented.
• Demonstrates self-discipline, strong work ethic, and personal and professional integrity.
• Must regularly play at least one mobile game, preferably MMORPGs, action RPGs, or other mobile RPGs.
• Available to work part-time for 4 hours per day, including weekends and Philippine holidays.
• Must be willing to work the morning shift from 7:00 AM to 11:00 AM.
• Willing to start immediately.
• Willing to work on-site.
• Preferably residing within Metro Manila.

Please apply online. Visit our website to know more about us: https://e-guardian.ph