Part-Time Donut Server

Job Summary

Vancouver’s original mom and pop donut shop, Lee’s Donuts served its first customers in the heart of Granville Island Public Market, in 1979. Our mission is to create comfort, community and happiness through fresh classic donuts. We are growing and hold steadfast to our core values of integrity, fun, teamwork, creativity, and inclusivity, which drive us to deliver exceptional experiences to all who walk through our doors.

If you're compassionate, eager to learn, and dedicated to making a positive impact, we invite you to apply and assist us in building an inclusive and welcoming environment for all.

This position guarantees a minimum of one shift per week. There may also be opportunities to pick up additional shifts based on availability and business needs.

Job Description

As a Donut Server at Lee’s Donuts, you will play a crucial role in both providing top-notch customer service and adding artistic flair to our delicious donuts. Your responsibilities will include:

Compensation - Base Salary: $18.25/hour + tips!

Server Responsibilities

• Customer Service: Greet and serve customers in a courteous, friendly, and professional manner.
• Order Processing: Take accurate customer orders and efficiently process transactions using the Square POS system.
• Donut Presentation: Assist with displaying and arranging donuts in the showcase while maintaining company standards for presentation.
• Donut Decorating: Decorate donuts with icing, sprinkles, and other toppings according to company standards, with attention to detail and presentation.
• Upselling: Recommend additional menu items and products when appropriate to enhance the customer experience and support sales.
• Quality Control: Ensure donuts and other products meet company standards for appearance, freshness, and presentation before being served to customers.

General Responsibilities

• Restocking: Monitor and restock donuts, packaging, supplies, and other products as needed to maintain a smooth workflow.
• Cleanliness: Maintain a clean, organized, and welcoming environment throughout the store, including the front counter, kitchen, bathroom, and surrounding areas.
• Product Knowledge: Maintain a strong knowledge of Lee’s Donuts’ products, ingredients, flavors, and seasonal offerings.
• Cash Handling: Accurately handle cash, credit, and debit transactions while following company procedures.
• Teamwork: Work collaboratively with team members to provide efficient service and maintain smooth daily operations.
• Customer Support: Respond to customer questions and requests in a helpful and professional manner.
• Store Support: Assist with opening, closing, and other store duties as required.
• Flexibility: Support other areas of the business when needed based on operational requirements.

Donut Decorating Responsibilities:

• Creativity and Precision: Utilizing your artistic skills to decorate donuts to company standards with precision and creativity.
• Quality Control: Ensuring that decorated donuts meet the company’s visual and taste standards before they are served to customers.

Requirements:

• A strong commitment to delivering exceptional customer service.
• Friendly, approachable, and positive attitude.
• Ability to communicate effectively with customers and team members.
• Ability to work efficiently and accurately in a fast-paced environment.
• Strong attention to detail and ability to maintain product presentation standards.
• Ability to handle multiple tasks while maintaining a high level of service.
• A team player with a high level of energy and enthusiasm.
• Quick learner with the ability to retain product information and adapt to new offerings.
• Reliability, punctuality, self-motivation, and willingness to learn.
• Ability to work flexible hours based on business needs.

Experience:

• Minimum of one year of customer service experience in a fast-paced environment is preferred.
• Previous experience in food service, retail, hospitality, or a similar customer-facing environment is an asset.
• Experience handling cash, credit, and debit transactions is preferred.
• Previous experience using a POS system, particularly Square, is an asset.
• Experience with food preparation, food handling, or donut decorating is an asset but not required; training will be provided for the right candidate.
• Experience working effectively as part of a team in a busy environment is preferred.

Join us as we create delightful treats that bring joy to our customers!