Part Time Front Desk Agent

Job Summary

We are seeking an energetic and personable Part Time Front Desk Agent to join our hospitality team! In this vital role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. Your enthusiasm and professionalism will help create a welcoming environment that encourages guest satisfaction and loyalty.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression
• Manage guest check-in and check-out processes efficiently
• Handle guest inquiries via phone and in person, providing accurate information about hotel amenities, services, and local attractions
• Assist with hospitality reservations, modifications, cancellations, and special requests to enhance guest experiences
• Maintain detailed records of guest interactions, reservations, and billing information while adhering to hotel policies
• Respond promptly to guest concerns or emergencies following hotel procedures, including hotel emergency protocols
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly and effectively

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Proficiency with hospitality reservation systems
• Strong customer service skills with a focus on guest relations and problem-solving capabilities
• Excellent phone etiquette and communication skills
• Ability to work flexible hours including evenings, weekends, and holidays in a fast-paced setting

Join us as a Part Time Front Desk Agent where your enthusiasm for hospitality can make every guest’s stay memorable! We value energetic individuals committed to delivering top-tier service while developing their expertise in hotel management. This paid position offers an exciting opportunity to grow within the hospitality industry while making meaningful connections with our guests.

Pay: From $13.00 per hour

Expected hours: 32.0 per week

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person