Part-time Front Desk Agent

Job Summary
We are seeking a reliable and customer-focused Front Desk Agent to join our team. This role is ideal for someone who is a fast learner, enjoys interacting with people, and thrives in a dynamic environment. Hilton experience preferred, but strong customer service experience is a must.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience
• Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers
• Handle guest requests efficiently, including room changes, concierge services, and special accommodations
• Maintain accurate guest records and process reservations using hotel management software
• Assist with night audit procedures to reconcile daily financial transactions and ensure data integrity
• Provide exceptional guest services by addressing concerns promptly and courteously, enhancing overall satisfaction
• Support hotel operations by coordinating with housekeeping, maintenance, and other departments as needed

This role is ideal for motivated individuals eager to grow their career in the hospitality industry. If you thrive in energetic environments where guest satisfaction is paramount, we want to hear from you!

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person