Part-Time Front Desk Agent- Night Auditor (Weekends)

Overview
As a Front Desk Agent at the Hilton Garden Inn - Aiken, you will be a member of the Front Office team and always striving to provide services for Guests to contribute to an overall exceptional experience from the moment of check-in to departure. A Guest Service Agent truly influences the first impressions of our Guests and therefore, is responsible for performing the following tasks to the highest standards:

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, handling reservations and payments accurately.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest interactions and transactions using multi-line phone systems.
• Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
• Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for arrivals.
• Uphold high standards of cleanliness and organization at the front desk area.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Ability to work on your own and as part of a team
• Previous experience at a Hilton branded hotel is a plus
• Strong customer service skills with the ability to communicate effectively in person and over the phone.
• Familiarity with hospitality management software (PEP) is an advantage.
• Excellent phone etiquette and proficiency in handling multi-line phone systems.
• Knowledge of guest relations best practices within the Hilton Brand.
• Ability to work flexible hours, 3pm-11pm, 11pm-7am, 7am-3pm (Days/Nights/Weekends/Holidays)
• A friendly disposition with a strong commitment to providing outstanding guest experiences.

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Aiken, SC 29803 (Required)

Work Location: In person