Part-Time Front Desk Associate

Seeking an energetic and dependable person for part-time front desk position. Looking for a team player who has availability for a 3pm to 11pm shift and possibly a fill in for the over night shifts from 11pm to 7am. It will be some weekdays and weekends as well. Must also have availability working holidays as we are open 24/7 365 days a year. There is flexibility in scheduling. Duties include: Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards. 2) Provide quality service for guests including pertinent information about the area. 3) Handle and resolve guest’s complaints. 4) Operate switchboard giving courteous, polite service. 5) Assist in training of new front desk staff. 6) Demonstrate good communication skills. 7) Perform basic math using a calculator. 8) Have legible handwriting. 9) Knowledge of computer equipment. 10) Record information in the clerk log book and shift reports. 11) Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. 12) Promote all marketing programs to the guest. 13) Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance. 14) Maintain a neat and clean appearance behind the front desk and in the lobby area. 15) Operate TDD equipment for hearing impaired guests. 16) Implement all company policies and procedures for safety and security. 17) Send and receive faxes. 18) Responsible for key control. Issues and receives both room keys and master keys. 19) Cleaning guestrooms and lobby area as needed. 20) Restocking front desk supplies 21) Help with laundry. 22) Deliver cribs, towels or other items to guestrooms as requested. 23) Perform light maintenance duties.

Mandatory Job Requirements: 1) Read, write and speak English. 2) Neat, well-groomed appearance. 3) Must have a flexible schedule to include evenings and weekends. 4) Good communication skills. 5) Pleasant personality and people skills. Accountability 1) Front desk area accounting audits and shoppers report scores all within acceptable ranges. 2) Maintains high level of quality, service, and cleanliness. 3) Daily accountability for cash drawer, deposits, and guestroom sales. Experience or Training Required 1) High school education. 2) Previous desk experience preferred but not necessary.

Can also apply in person at the Front Desk

Job Type: Part-time

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What makes you a good fit for our team?
• When would you be able to start?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person