Part Time Front Desk Associate

The Ramada Inn Marina is currently looking to fill a part-time Front Desk Associate position with someone who is able to work Saturday & Sunday mornings from 6am - 2pm.

Front Desk Associstes must be able to assist throughout all stages of the guests' stay, acting as the main point of contact in a professional friendly manner. Providing all front desk services to hotel guests, including but not limited to guestroom sales, reservations, room assignment activities, cashiering, handling guest requests, assistance in resolving complaints, and providing information and concierge services. Hotel experience is preferred but not required; experience in customer service is required.

All candidates must be available to work weekdays and weekends. Hotels are a 24/7/365 business, so applicants must be prepared to work ALL weekends & holidays.

Who Will Be Successful In This Position?

• Someone who can strike up a conversation with anyone
• A person who has had prior customer service or guest service experience and wants a job they can grow into a career
• Someone who describes themselves as a "can do" person
• A person with a flexible schedule and can work both weekends and week days especially Saturday and Sunday and all Holidays

Position Profile:

• Responsible for providing quality guest service as it pertains to checking in/out of hotel guests
• Responds to guest requests to ensure needs are met
• Answers telephones; takes hotel reservations; and provides concierge services in a gracious and professional manner.
• Resolve customer complaints
• Fold towels and pillowcases

Requirements:

1. Previous customer service experience

2. Proven ability to deliver superior customer service.

3. Excellent communication skills

4. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

5. Schedule flexibility to various shifts weekdays and weekends, especially holidays

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person