Part-Time Front Desk Associate (VIMACONCIERGE)

VIMALIFE is redefining what a fitness club can be - modern, elegant, and rooted in excellence. Located in the heart of Leslieville, our premium facility offers a premium training experience backed by science, community, and high-touch service.

We’re looking for a polished, personable, and proactive Front Desk Associates (VIMACONCIERGE) to be the first impression for every member and guest who walks through our doors.

Role Overview

As a VIMACONCIERGE at VIMALIFE, you are the heartbeat of the member experience -from warm welcomes to seamless support. You’ll create a concierge-level environment where clients feel known, supported, and inspired every time they visit.

Key Responsibilities

• Greet members and guests with enthusiasm, professionalism, and attentiveness
• Manage check-ins, bookings, memberships, and point-of-sale transactions
• Respond to in-person, phone, and email inquiries with clarity and care
• Support daily opening and closing procedures, ensuring the facility is spotless and inviting
• Assist with new member onboarding and studio tours
• Coordinate with trainers, managers, and cleaning staff to ensure smooth day-to-day operations
• Maintain a thorough knowledge of all services, offerings, promotions, and studio policies
• Help uphold the premium aesthetic and culture of the brand
• Conduct opening, mid-shift, and/or closing walk-throughs of the entire club, ensuring facility is well-ordered, stocked and maintained
• Handle client feedback or issues with poise and escalate when needed
• Laundry, folding and stocking towels, and general cleaning (wiping surfaces, sweeping) of areas of the club

What We’re Looking For

• 1+ year experience in front-of-house, hospitality, customer service, or retail (luxury or wellness industry experience is a plus)
• Exceptional communication, organization, and multitasking abilities
• A polished, warm, and engaging demeanor
• Passion for health, fitness, and providing world-class service
• Comfortable working in a fast-paced, high-touch environment
• Tech-savvy and familiar with scheduling, CRM, or POS systems
• Punctual, reliable, and solutions-oriented
• Ability to lift 45+ pounds
• Weekend availability is required

Perks & Benefits

• Complimentary VIMALIFE membership
• Opportunities for advancement in a growing premium fitness brand
• Work in a beautiful, inspiring space with a high-performing team

Pay: $18.00-$20.00 per hour

Benefits:

• Flexible schedule
• On-site parking

Application question(s):

• We are looking for someone for 1-2 shifts (12-14 hours per week) with the ability to work at least one weekend day being required for this role. Are you available on the weekends?

Experience:

• Customer service: 1 year (required)

Work Location: In person