Part- time Front Desk

We are seeking a friendly, highly organized, and professional Medical Receptionist to serve as the first point of contact for our patients. The ideal candidate will provide exceptional customer service, manage front desk operations, schedule reservations, and handle administrative tasks with accuracy and empathy to ensure a smooth, welcoming experience. This is a part time position. morning, evenings and weekends are REQUIRED.

• This position requires minimum three years experience in the medical field.
• Experity EMR knowledge

Key Responsibilities & Duties

• Patient Greeting & Check-in: Welcomes patients and visitors, checks them in, verifies demographics/insurance, and ensures all necessary forms (HIPAA, consent) are completed.
• Reservation Scheduling: schedules new and follow-up reservations, and handles cancellations/rescheduling to optimize office efficiency.
• Front Desk Administration: Answers multi-line phones, screens calls, takes messages, and manages general office emails.
• Insurance & Billing: Verifies insurance eligibility and collects co-pays and payments at the time of service.
• Medical Records Management: Updates and maintains patient records within the Electronic Health Records (EHR) system, ensuring all data is accurate and confidential.
• Facility Maintenance: Ensures the waiting area is clean, tidy, and welcoming; manages office supplies inventory.
• Communication Liaison: Acts as a liaison between patients and medical staff (doctors, nurses) to communicate reservation changes or messages.

Required Skills & Qualifications

• Education: High school diploma or GED required; associate degree or medical office administration certification preferred.
• Experience: 3+ years of experience as a medical front office receptionist or in a similar customer service role.
• Technical Proficiency: Strong computer skills, including experience with EHR/EMR systems (e.g., Epic, Athenahealth) and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills with a professional demeanor.
• Organizational Skills: Exceptional multitasking ability to manage high-volume phone calls and in-person patient flow efficiently.
• Medical Knowledge: Basic understanding of medical terminology and procedures.
• Compliance: Knowledge of HIPAA regulations and patient confidentiality standards.

Physical Demands

• Ability to sit or stand for extended periods at the front desk.
• Ability to operate standard office equipment (computers, scanners, phones).
• Daily cleaning tasks

Benefits:

• Flexible schedule

Work Location: In person