Part Time - Front Desk

Job Overview

Join our dynamic team as a Part Time Front Desk Associate, where your energy and hospitality expertise will create memorable experiences for our guests. In this lively role, you will be the welcoming face of our establishment, ensuring smooth check-ins, providing exceptional guest services, and maintaining efficient front desk operations. Your enthusiasm and professionalism will set the tone for a positive stay, making every visitor feel valued and cared for. This position offers an exciting opportunity to develop your skills in hospitality management while working in a vibrant environment that celebrates guest relations and teamwork.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms.
• Handle reservations, cancellations, and modifications with accuracy, utilizing hospitality reservation systems.
• Respond promptly to guest inquiries via phone or in person, demonstrating excellent phone etiquette and customer service problem-solving skills.
• Assist guests with concierge services, including providing local information, amenities guidance, and resolving issues with a positive attitude.
• Maintain security protocols at the front desk, including access control and emergency procedures aligned with hotel safety standards.
• Support night audit procedures when required, ensuring all financial transactions are accurately recorded and reported.
• Collaborate with hotel management to ensure guest satisfaction and uphold high standards of hospitality service.
• Communicate effectively with multilingual or bilingual guests to enhance their experience and address diverse needs.

Experience

• Previous experience in hotel management or front desk operations is highly preferred, especially within resort or hotel environments.
• Familiarity with property management systems (PMS), particularly OPERA or comparable platforms used in hospitality management.
• Strong customer service skills with a focus on guest relations, problem-solving, and conflict resolution.
• Knowledge of hotel emergency procedures to ensure guest safety at all times.
• Experience working with hospitality reservation systems and handling night audit responsibilities is advantageous.
• Multilingual or bilingual abilities are a valuable asset for serving diverse clientele effectively.
• Prior resort experience or hotel experience that demonstrates excellent phone communication skills and professionalism in guest interactions.

Join us in creating welcoming environments where every guest feels special! We are committed to fostering a lively work atmosphere that values your contributions while supporting your growth in the hospitality industry.

Pay: From $16.00 per hour

Expected hours: 16.0 – 24.0 per week

Work Location: In person