Part-Time Guest Relations Officer

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

You will:

• Provide excellent customer service and uphold positive relationships with our members, guests, and internal management team
• Assist in presenting trophies, cups, and other arrangement during race days and Club events
• Coordinate race day's routine operational matters
• Perform any additional duties and ad-hoc projects as assigned

You should have:

• Tertiary education
• Minimum two years of work experience in hospitality or retail operations, particularly within the hotels, airlines, or luxurious brands sectors, will be an advantage
• Customer-centric with excellent interpersonal skills
• Ability to work in a fast-paced environment, while maintaining a focus on precision and thoroughness
• Able to work on holidays or weekdays for race days and Club events
• Being fluent in Cantonese and spoken English is a must, good command of Putonghua is an advantage

Working Hours:

• from 1000 - 1900 during day race (Sat/ Sun) and 1700-2300 during night race (Wed)

(*Actual working hours will be subject to operational needs)

Working Location:

• Shatin Racecourse

• Happy Valley Racecourse

Hourly Pay:

$241.5/hour

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.