Part-time Help - Technology Services

JOB TITLE: Technology Helper – Part-Time ($10/hour)

REPORTS TO: Executive Director - Technical Services

WAGE/HOUR STATUS: Non-exempt / Part-time

PRIMARY PURPOSE:

Assist the Technology Department with routine computer support, equipment preparation, deployment, and inventory tasks under the direction of assigned technology staff. Support the timely availability and reliable operation of district technology equipment used by employees and students.

Spring ISD employees are expected to act with integrity, support and demonstrate our core values, communicate in a clear and respectful manner and seek to continuously improve self-performance and processes.

QUALIFICATIONS:

Required:

• Basic knowledge of computers, common peripherals, and standard software applications.
• Ability to follow written and verbal instructions and learn district technology procedures.

Preferred:

• Six months of desktop support, computer repair, or related technology experience.
• Current enrollment in a college, technical school, or technology-related training program.

SPECIAL KNOWLEDGE/SKILLS:

• Basic skills in identifying and troubleshooting common computer hardware and peripheral issues.
• Ability to communicate clearly and courteously with employees, students, and coworkers.
• Ability to enter information accurately, maintain organized records, and perform basic arithmetic calculations.
• Ability to manage assigned tasks, follow priorities, and ask for assistance when needed.
• Ability to work cooperatively, handle district equipment with care, and protect confidential information.

MAJOR RESPONSIBILITIES AND DUTIES:

• Assist with unpacking, labeling, organizing, and preparing computers, monitors, and other technology equipment for deployment.
• Under supervision, install, connect, configure, and test computer hardware and peripherals using approved district procedures.
• Assist with approved software installation, device setup, and routine updates as directed by technology staff.
• Receive and respond to assigned technology support requests; perform basic troubleshooting and refer unresolved or complex issues to appropriate technical staff.
• Assist with routine hardware maintenance and minor repairs within assigned training and authorization.
• Record support activities, equipment problems, repairs, installations, and removals accurately in the district’s designated tracking system.
• Assist with equipment inventory, including recording asset tags, serial numbers, assigned locations, and equipment transfers.
• Assist with the collection, distribution, and movement of technology equipment between designated work areas and district locations.
• Keep equipment storage and work areas organized and follow district procedures for securing equipment, tools, and supplies.
• Provide basic guidance to users on equipment connections and routine operation, referring additional training or technical needs to appropriate staff.
• Follow district procedures for technology access, data protection, and equipment handling. Access systems and information only as authorized and promptly report suspected security concerns.
• Maintain positive working relationships and communicate task status, delays, and support needs to assigned technology staff.
• Follow assigned work schedules and safety procedures and report damaged equipment, unsafe conditions, or incidents to the supervisor.
• Perform other related duties as assigned.

WORKING/SPECIAL CONDITIONS:

This position requires a person that is able to maintain emotional control under stress. The usual and customary methods of performing this job require the following: ability to work in a fast-paced, high-intensity work environment efficiently and effectively with frequent interruptions. Job may require prolonged periods of time sitting, reaching and repetitive hand motions; prolonged use of computer.

Duties performed require considerable initiative and tact. The position requires leadership qualities such as: adaptability, flexibility, dependability and accountability. Maintain confidential information and frequent contact with all levels within and outside of the district.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.