Part Time Hotel Front Desk Agent

Overview
We are seeking a dedicated and friendly Part Time Front Desk Agent to join our team at a great hotel.
The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere.
This role requires strong communication skills, attention to detail, and a passion for hospitality.
If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.

This position will be for part-time floater and is scheduled for two days per week, however, candidates must be flexible and willing to work additional shifts when needed to support hotel operations.

Flexible schedule is a must.
Base schedule will be for:
One AM shift (6am-2pm) on Mondays
One PM shift (2pm-10pm) on Fridays

Scheduled days are subject to change.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Maintain accurate records of guest information and reservations using hotel management software.
• Operate phone systems to manage incoming calls and relay messages as needed.
• Provide information about local attractions, services, and amenities to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with administrative tasks as required to support hotel operations.

Experience

• Previous experience in hospitality or hotel front desk operations is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficient in phone etiquette and handling multi-line phone systems.
• Familiarity with hospitality management software is an advantage.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Ability to work flexible hours, including weekends and holidays as needed.
• Must be computer literate and use multiple software applications.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Pay: $11.50 - $12.00 per hour

Benefits:

• Employee discount

Work Location: In person