Part Time Key Holder

Position Overview

RE/DONE is seeking a passionate and driven Keyholder to join our team. As the face of our brand in-store, you’ll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission of sustainable, heritage-driven fashion to life. This role is ideal for someone who thrives in a fast-paced retail environment, is passionate about storytelling through product, and is excited to contribute to a purpose-led brand. Weekend availability is required.

Key Responsibilities

• Supervision and Team Support:

Act as the senior staff member during manager-off shifts, delegating tasks, supervising associates, providing guidance, and maintaining operational standards

• Deliver an Elevated Customer Experience

Greet every customer warmly and authentically. Understand their needs and provide personalized recommendations that reflect RE/DONE’s values of sustainability, heritage, and individuality. Handle escalated customer complaints, authorize discounts when necessary, and ensure a positive shopping experience for customers.

• Achieve and Exceed Sales Goals:

Take ownership of individual sales targets and contribute to overall store performance by confidently guiding clients through their shopping experience.

• Clienteling & Relationship Building:

Build lasting relationships with customers by maintaining consistent communication, remembering preferences, and providing a high-touch, client-first experience.

• Product Knowledge & Brand Storytelling:

Become an expert on RE/DONE’s collections, history, and mission. Share the brand story and product details with customers to create deeper engagement and loyalty.

• Maintain Brand Standards & Store Presentation:

Ensure the store environment is clean, well-merchandised, and aligned with RE/DONE’s premium aesthetic. Help execute floor sets, visual displays, and restocking as needed.

• Operational Support:

Manage opening and closing procedures, point-of-sale transactions, returns, and exchanges. Support inventory processes, loss prevention standards, and operational compliance.

• Collaborate as a Team Player:

Work closely with store leadership and fellow team members to meet shared goals and uphold a positive, inclusive in-store culture.

Qualifications

• 2+ years of experience in a retail or client-facing role, preferably in fashion or luxury
• Passion for style, sustainability, and storytelling
• Strong communication and interpersonal skills
• Organized, detail-oriented, and proactive
• A positive, team-first attitude with a customer-centric mindset
• Reliable and flexible with hours

Benefits

• Healthcare Benefits
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Clothing Allowance

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person