Part-time on-call Travel Scheduling Agent

Description Description We are health care innovators, problem solvers, and bridge builders for better health. DOCS Health delivers comprehensive direct and on-location comprehensive health services across many sectors. Improving health outcomes for schools, the military, government agencies, correctional facilities and corporations around the world is our mission. We provide solutions that remove barriers, add value, and provide access to high-quality care.

We are seeking a highly organized and detail-oriented on-call Travel Scheduling Agent to join our team and provide coverage on evenings and weekends. As a Travel Scheduling Agent, you will be responsible for managing all aspects of travel arrangements for our clients, including flights, accommodations, ground transportation, and other travel-related services. The ideal candidate will have experience using Concur or other travel management software, as well as exceptional communication and customer service skills.

Responsibilities

• Manage and book all aspects of travel arrangements for clients, including flights, accommodations, ground transportation, and other travel-related services.
• Utilize company approved travel platforms to ensure all travel arrangements meet company policies and procedures.
• Monitor flight itineraries and make necessary changes to ensure timely and efficient travel.
• Provide exceptional customer service to clients, addressing any questions or concerns they may have regarding their travel arrangements.
• Maintain accurate records of all travel bookings, expenses, and reimbursements.
• Communicate with vendors to ensure clients' needs are met during travel.

Requirements

• Minimum of 1 years proficiency in Microsoft Office Suite
• Preferred experience managing travel arrangements in a corporate setting
• Exceptional attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks in a fast-paced environment
• Ability to work night and weekends as needed

On-Call Hours

• Monday–Thursday: 8:00p.m. – 10:00 p.m. EST
• Friday: 5:00 p.m. – 11:00 p.m. EST
• Saturday: 8:00 a.m. – 6:00 p.m. EST
• Sunday: 8:00 a.m. – 2:00 p.m. EST

Timekeeping

• Please clock in and out in Paylocity using the correct rate code.
• If you miss a clock-in/out, follow the steps outlined n Paylocity training to make the corrections which will be reviewed and approved by your manager.

IT Access

• IT will be installing remote software on Travel Coordinator laptops to verify work performed.