Part-Time Ops Admin Assistant

We are looking for a Part-Time Ops Admin Assistant to support our daily operations. The role involves managing enquiries from clients, floaters, and cleaners, coordinating work schedules, handling feedback, and ensuring smooth day-to-day operational workflow. The role also involves monitoring and managing cleaning equipment, supplies, and service standards to ensure operational excellence and customer satisfaction.

We are seeking someone with a positive attitude, strong work ethic, excellent organisational and time management skills, and a keen eye for detail. The ideal candidate should be able to follow up effectively, multitask in a fast-paced environment, and take ownership of assigned responsibilities.

Work Days:
4 Days per week - Must be able to commit either on Saturday or Sunday

Work Shift:
7am to 4pm or 2pm to 11pm

Responsibilities:
Able to communicate effectively and efficiently with client, floater, and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)

Responding promptly and professionally to client inquiries & complaints

Maintain a positive, empathetic, and professional attitude toward clients at all times, ensuring client satisfaction

Schedule and coordinate cleaning assignments for cleaners and floaters

Monitor cleaning standards and ensure service quality meets company expectations

Collect and organise incoming mails and documents

Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements:
Minimum 1 year experience in customer service, scheduling, coordination, or administrative support

Minimum GCE 'O' Level qualification

Customer-oriented with good interpersonal and communication skills

Pleasant and friendly personality

Strong problem solving capabilities

Able to work and learn in a fast pace environment

Responsible, proactive, and willing to take ownership of tasks

Computer literate and comfortable using communication tools