Part-time Patient Experience & Practice Coordinator

ABM ORTHODONTICS

Patient Experience & Practice Coordinator

Part-Time | Clearwater, FL | Spanish Fluency Required

ABM Orthodontics is a privately owned orthodontic practice focused on personalized care and an exceptional patient experience.

We are looking for a genuine people person who can build trust, confidently discuss treatment and financial options, and follow through consistently. Strong sales instincts are important, but orthodontic experience is not required. We will train the right person on our systems, workflows, and clinical support responsibilities.

This is a hands-on, cross-functional position for someone who enjoys variety and wants to help shape the patient experience within a growing practice.

WHAT YOU’LL DO

Consultation & Treatment Coordination

• Present treatment options and financial arrangements clearly and confidently.
• Help patients understand their next steps and complete financial agreements.
• Follow up consistently with prospective patients.
• Collect patient payments.
• Send and confirm digital intake forms before appointments.

Front Desk & Scheduling

• Answer incoming calls, texts, and patient inquiries.
• Monitor and return voicemails promptly.
• Schedule and manage consultation and treatment appointments.
• Greet patients and maintain a warm, polished front-desk experience.

Insurance & Administration

• Verify orthodontic insurance benefits and document them accurately.
• Track prior authorization requirements and submission status.
• Explain insurance benefits to patients in clear, straightforward language.
• Reconcile daily payments.

Office & Clinical Support

• Assist with instrument processing and sterilization after training.
• Support the practice’s 3D-printing and lab workflow.
• Help maintain an organized and well-prepared office environment.

Growth & Community

• Recognize appropriate opportunities to request Google reviews.
• Support relationships with referring dental offices.
• Represent ABM Orthodontics at occasional community events.

YOU MAY BE A GREAT FIT IF YOU:

• Are fluent in both English and Spanish and can communicate confidently with patients in person, by phone, and through text.
• Have experience in sales, customer service, hospitality, or another client-facing role.
• Are comfortable discussing finances and helping people make decisions.
• Communicate warmly and professionally without being pushy.
• Learn new technology and systems quickly.
• Work independently and follow through without constant supervision.
• Stay organized while managing several responsibilities.
• Pay close attention to details and handle confidential information appropriately.
• Want to learn the clinical and operational sides of an orthodontic practice.

Dental or orthodontic experience is helpful, but not required.

COMPENSATION & SCHEDULE

• Competitive hourly compensation based on experience.
• Six-month retention bonus.
• Flexible part-time schedule.
• Hands-on training directly from the doctors.

HOW TO APPLY

Email your resume and a link to a 60–90 second introductory video to [email protected].

In your video, briefly tell us:

• Why this position interests you.
• Why you believe you would be a strong fit for ABM Orthodontics.
• An example of a time you helped a customer or client feel confident making a decision.

Please use the subject line: Patient Experience Coordinator Application

Applicants who require an alternative application format may request one by email.

Work Location: In person