Part Time Payments Administrator (3m FTC)

We are looking for an organised, proactive and detail-focused Payments Administrator to join our team on a part-time, 3-month fixed-term contract.

This is an excellent opportunity for someone who enjoys administration, providing great customer service and working as part of a busy and supportive team. The role will initially run until December 2026, with the possibility of continuing beyond this period.

About the role

As a Payments Administrator, you will provide a comprehensive and high-quality administrative service to support the day-to-day running of our Direct Payments Service within the Finance team.

The role is primarily administration-based, with some outgoing calls to clients and customers. You may also be required to assist with incoming calls when demand requires.

You will play an important role in ensuring our payment, payroll and purchase ledger services run smoothly, accurately and efficiently.

Key responsibilities

Your duties will include:

• Providing administrative support for payroll and purchase ledger services, including data entry and the filing and storage of timesheets and invoices.
• Maintaining accurate client records across our CRM system, payroll software and Sage.
• Monitoring team inboxes daily, opening, sorting and responding to enquiries or distributing them to the appropriate team member.
• Liaising with ICBs and local authorities to update client information where required.
• Recording accurate information to support the production of management reports.
• Processing incoming and outgoing post, including scanning and distribution.
• Responding to initial enquiries about our Payments Service, providing information where appropriate and escalating queries when necessary.
• Supporting the wider Payments Team with general administrative duties, including sending remittances and quality-checking data input.
• Undertaking additional duties as required to support the effective operation of the service.

About you

We are looking for someone who is highly organised, reliable and able to work accurately in a busy environment.

You will have:

• Eligibility to work in the UK and ability to commute to the Chelmsford office
• Excellent customer service and communication skills, with the ability to communicate effectively with a wide range of people through different channels.
• Strong administrative skills and the ability to accurately track, record and manage information.
• Excellent attention to detail.
• Good IT skills, including experience using Microsoft applications and CRM systems.
• Strong organisational skills and the ability to prioritise competing demands.
• The ability to work independently, use your own initiative and work effectively without direct supervision.
• A proactive approach and the ability to work both independently and as part of a team.

Desirable experience

It would be advantageous if you have:

• Experience working in a busy administrative and customer-focused environment.
• Experience providing customer service over the telephone.
• Experience supporting customers or clients with disabilities.

What we offer

This is a part-time, 3-month fixed-term opportunity, 19.5–22.5 hours over 2 or 3 days per week, initially until December 2026, with the potential for the role to continue beyond the initial fixed-term period.

If you are an organised and enthusiastic administrator who takes pride in providing an efficient, accurate and friendly service, we would love to hear from you.

Our values underpin everything we do and are the guiding beliefs and principles of Purple - We are:

• Authentic – lived experience is our most valuable raw material
• Accessible – from corporates to microenterprises, disability organisations to individual disabled people. We support all.
• The experts – humble but knowledgeable in finding solutions.
• Creative – global to local. We develop and deliver innovative approaches to the issues of today.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.·

To apply, please submit your CV and cover letter highlighting your relevant experience for this role. Please let us know if you require any adjustments for interview. We look forward to reviewing your application.

If you require any adjustments at interview, please let us know.

Purple is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people, and expects all employees, contractors and volunteers to share this commitment. All post holders will be subject to appropriate pre-employment vetting procedures and, where eligible, a satisfactory Disclosure and Barring Service check.

Job Types: Full-time, Fixed term contract

Pay: £13,638.30-£15,736.50 per year

Benefits:

• Company events
• Company pension
• Sick pay
• Work from home

Ability to commute/relocate:

• Chelmsford CM1 1QT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service over the phone : 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Chelmsford CM1 1QT