Part-Time Reception & Administration

Part-Time Reception & Administration

RX Active Health | Shellharbour

Enjoy working with people, keeping things organised and being part of a health-focused team? Join RX Active Health as we enter an exciting new chapter.

RX Active Health brings together physiotherapy, psychology, gym, group training and recovery. With our facility expansion underway and reformer Pilates coming soon, we’re looking for a warm, proactive administrator to help deliver a welcoming experience for our clients and members.

About the role

You’ll get to know our clients and members, work alongside health and fitness professionals, and help keep our daily operations running smoothly.

Your day might include welcoming a regular gym member, booking someone’s first physiotherapy appointment, following up a membership enquiry and processing payments.

Your responsibilities will include:

• Welcoming clients and members, answering calls and responding to emails.
• Managing appointments, practitioner diaries, cancellations and rebooking.
• Assisting with membership enquiries, sign-ups, onboarding and account updates.
• Following up prospective clients and members and helping them get started.
• Processing payments, invoices and relevant claims.
• Maintaining accurate client, member and billing records.
• Supporting daily administration and keeping reception organised and welcoming.

About you

Our ideal candidate has worked in healthcare reception or administration and is familiar with practice management software such as Nookal. You understand appointment scheduling, invoicing, payments and health fund or third-party billing, and feel confident helping clients with account enquiries while keeping records accurate and confidential.

You’re friendly, dependable and take pride in following through. You notice what needs attention, communicate clearly and stay organised when several things need to happen at once.

You’ll also bring:

• Strong attention to detail and confidence using technology.
• A professional, caring approach to client communication.
• Confidence making follow-up calls and explaining our services.
• The ability to prioritise tasks and work independently.
• A willingness to learn, receive feedback and contribute to the team.

Why join RX Active Health?

• Meaningful connections: Get to know the people you’re helping and contribute to their health and wellbeing experience.
• Variety in your day: Work across healthcare, fitness and recovery services.
• An exciting next chapter: Be part of our expanding facility and growing range of services.
• A team that values respect: We value clear communication, accountability, learning and a welcoming, no-ego culture.

Location: Shellharbour
Position: Part time
Hours and days: 20-25 hours per week - Must be able to do afternoons / evenings (latest 6.30pm)
Pay: up to $35/hr + Super

Apply

We’d love to hear from you. Send your CV and a short introduction to [email protected], outlining your relevant experience, availability and why you’d like to join RX Active Health.