Part-Time Receptionist

We’re on the lookout for a motivated, organised and values-driven Receptionist (Part-time approximately 30-32hrs/week) to support the growth and operational excellence of our boutique pelvic health physiotherapy clinic, The Pelvic Health Physio, based on the beautiful Sunshine Coast (Mooloolaba).

This is an opportunity to step into a receptionist role, helping shape the daily operations and long-term direction of a clinic passionate about delivering exceptional pelvic health care.

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Receptionist (Part-Time)

About the Role

As our Receptionist, you’ll be the welcoming face and first point of contact for our patients. You’ll keep the front desk running smoothly, support our clinicians with timely admin, and help create a calm, caring experience in a purpose-led pelvic health clinic.

What We Offer

• A purpose-driven, community-oriented workplace with strong values
• part-time role (approx. 30-32hrs)
• Supportive leadership and a friendly, tight-knit team on the Sunshine Coast
• Training and scope to grow your skills and responsibilities
• Competitive hourly pay (aligned with the Health Support Services Award and experience)
• A beautiful clinic environment and Pilates studio

Key Responsibilities

Front Desk & Patient Experience

• Greet patients warmly; manage check-ins and waiting room flow
• Answer phones and emails; handle enquiries with empathy and professionalism
• Manage bookings, waitlists, recalls and confirming appointments
• Process payments, HICAPS/private health claiming, invoices and receipts
• Collect and file patient forms; ensure accurate data entry and confidentiality

Daily Admin & Clinic Support

• Maintain tidy reception and treatment room turnover between patients
• Support basic stock tasks (front-of-house supplies, product sales, re-orders)
• Assist with simple reports ( end-of-day reconciliation)
• Follow clinic procedures and contribute to improving reception workflows

Compliance & Systems

• Adhere to privacy, confidentiality and infection-control procedures
• Use practice software confidently (e.g., booking, billing, secure messaging)
• Support Medicare/NDIS/private health processes as trained

About You

• 1+ year in medical/healthcare reception
• Warm communicator with excellent phone and email etiquette
• Highly organised, accurate, and calm under pressure; great at multitasking
• Tech-confident and quick to learn new systems
• Experience with private health claiming, Medicare, and/or NDIS is a plus
• Values empathy, professionalism, and teamwork

If you’re looking for a role where your organisation and people skills make a real difference, we’d love to hear from you. We would encourage you to apply if you are also seeking Full-time hours.

How to apply: Please email your cover letter and CV to [email protected]