Part-Time Receptionist

Characteristics of a successful candidate:

• Demonstrate sincere enjoyment from working with students and colleagues.
• Motivation to create a caring and welcoming environment.
• Integrity, kindness, creativity, and decisiveness.
• Ability to serve with agility; important to lead, listen, and serve with empathy.
• A commitment to practicing open communication and inspiring trust.
• Ability to manage multiple priorities in a fast-paced campus environment.

Primary Duties and Responsibilities

Front Office Support

• Serve as a welcoming, courteous, and professional first point of contact for students, families, employees, visitors, and other individuals seeking assistance from the office.
• Greet visitors and determine the nature of their visit, providing general assistance or directing them to the appropriate staff member, department, or campus resource.
• Answer incoming telephone calls and respond to routine inquiries using established information, procedures, and resources.
• Route telephone calls, messages, and requests to the appropriate staff member in a timely manner.
• Monitor the front desk and reception area and help maintain a professional, organized, and welcoming environment.
• Assist visitors with general information regarding office services, programs, appointments, events, and university resources.
• Receive and appropriately distribute mail, packages, deliveries, and other materials.
• Assist with visitor check-in and appointment notification.
• Maintain awareness of scheduled division office activities, meetings, programs, and events in order to provide accurate general information.
• Provide consistent front desk coverage during assigned work hours and communicate promptly with the supervisor regarding scheduling or coverage concerns.
• Maintain appropriate confidentiality and discretion when interacting with students, employees, and visitors.

Department and Division

• Contribute to a welcoming, student-centered, professional, and service-oriented Division Office environment.
• Establish and maintain positive working relationships with students, colleagues, campus partners, and visitors.
• Engage in appropriate training and professional development necessary to perform assigned responsibilities effectively.
• Perform other duties as assigned that are consistent with the scope and purpose of the Part-Time Front Desk Support position.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Experience providing customer service, reception, clerical, office or related support.
• Ability to communicate professionally and effectively with a variety of individuals.
• Basic computer proficiency, including the ability to use Microsoft office, and other standard office technology.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to perform assigned responsibilities with reliability and attention to detail.
• Effective oral and written communication skills.

Preferred Skills and Qualifications:

Complementing the required skills and qualifications:

• Associate degree or a minimum of 60 completed college credit hours, and at least two years of related customer service, reception, clerical, or office support experience.
• Previous experience working in a college or university, educational setting, customer service environment, reception area, or professional office.
• Experience working directly with students, customers, clients, or the public.
• Experience performing routine data entry, recordkeeping, filing, or general office support.
• Demonstrated experience working successfully in a team-oriented environment.