Part-Time Receptionist (Weekend Shift)

Description: Serve as liaison between customers and directors

Supervisor: Director of Funeral Operations

Schedule Expectations

• Every other Saturday and Sunday
• Usual work hours 8:00 a.m.- 5:00 p.m. with 1 hour unpaid lunch, when possible
• Be available to work some national holidays

Performance Expectations

• Makes eye contact and greet clients sincerely
• Treats clients and coworkers with courtesy and respect
• Maintains clean workspace
• Takes direction from Supervisors
• Responds positively to requests for assistance from co-workers, supervisors and clients
• Notices when help is needed in all areas of the company
• Takes initiative to help any area of the company if possible, or lets Supervisor know where help is needed
• Able to sit for extended periods of time

Qualifications

• Has experience in customer service
• Communicates professionally in person and on the phone
• Has a reputation for giving great service to clients and co-workers
• Has legible handwriting
• Can handle multiple tasks at one time
• Has good problem solving skills
• Is able to work independently and as a team member

Primary Responsibilities

• Stand to greet customers upon entering the building
• Identify the customers’ needs
• Direct customer to desired location or requested facilities
• Answer incoming calls before the third ring
• Identify callers’ needs
• Direct caller to appropriate department or employee
• Accurately document callers’ contact information and purpose
• Deliver messages to appropriate department or employee, via written message or phone call
• Accurately interpret Broussard’s service schedule to callers

Secondary Responsibilities

• Assist office staff with special tasks: name plates, newspaper notices, addressing outgoing mail, photos
• Record pallbearers’ names and addresses
• Place boutonnieres on pallbearers
• Sort incoming mail
• Coordinate outgoing mail/packages

Successful Personal Characteristics

• High level of integrity and honesty
• Able to set priorities
• Excellent phone skills
• Excellent listening skills
• Able to work successfully with minimal supervision
• Self motivated, especially under pressure
• Ability to serve diverse clientele
• Ability to discreetly handle sensitive information
• Great follow through
• Dress in a business professional attire

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Work Location: In person