Part-time Return Merchandise Authorization Administrator

Key Information HIKMICRO is now looking for a Return Merchandise Authorization Administration Intern for the Technical Support Team. In this role, you will work closely with technical support specialists, after-sales service team and warehouse team .

You will play a key part in managing the RMA process, supporting smooth and timely handling of product returns, repairs, and inventory movement. This is a hands-on role that combines administrative duties with some physical tasks . You will gain valuable experience in after-sales support operations and cross-functional coordination in a dynamic international environment.

Job Description

• Monitor and maintain the RMA email inbox: respond to inquiries, provide basic troubleshooting suggestions, and route cases to the appropriate teams.
• Coordinate the return and exchange process, keeping all parties informed and ensuring timely follow-ups.
• Track and update incoming and outgoing RMA stock; assist with regular inventory checks.
• Support warehouse tasks, including helping with packaging, delivery coordination, and pick-ups.
• Provide general administrative assistance to the Technical Support Team as needed.
• compensation: €14.71 / hour

Your profile

• Comfortable with on-site work and occasional physical tasks in a warehouse setting.
• Able to handle repetitive tasks with a strong sense of responsibility and consistency.
• Available for at least 6 months, for 3 full working days per week.
• Detail-oriented and reliable with a can-do attitude.
• Proficient in Microsoft Office Suite, Outlook, and preferably SAP.
• Fluent in both English and Chinese.

About Us Microimage, also known internally as HIKMICRO, is a leading provider of thermal imaging equipment and solutions. Specializing in thermal technology innovations, the company offers thermal cores, modules, cameras, total solutions and night vision products, which serve customers in over 100 countries and regions. We invest heavily in our R&D team, and posses state-of-the-art manufacturing facilities, both of which allow our customers to benefit from world-calss products designed with cutting-edge technology.

Microimage is affiliated with Hikivision, the world's largest supplier of video surveillance and solutions. Since its establishment in 2001, Hikvision quickly achieved a leading worldwide market position in the security industry.