Part Time Scheduling Coordinator

12Volt Professionals LLC is a national telematics installation company that is currently looking for a couple of part time office assistance. Our coverage network, client list, and customer base are all growing rapidly, and we are looking for experienced, professional, and motivated scheduling coordinator to join our administrative team. This position will work under the supervision of the project management office.

This position will primarily be remote using a company provided laptop and cell phone, with some occasional travel possibly requested for conferences and company sponsored meetings/events (no more than once or twice per year maximum & not required). Since this position is remote; we are open to qualified candidates anywhere within the United States; however, daily start/out times will vary based on “office hours” in the local timezone. We are looking for coverage during the following times Monday - Friday:

PT - Scheduling Coordinator AM

8:00AM - 2:00PM Eastern Time

PT - Scheduling Coordinator PM

1:00PM - 7:00PM Eastern Time

Typical duties for this position include :

• Answering phone calls and helping callers with their request or transferring to the appropriately designated person/department
• Complete daily confirmation calls/emails for upcoming appointments
• Respond to availability requests from clients including offering schedule proposals, tech assignments, and mileage/hotel/travel estimates
• Inquire, monitor, and edit technician availability between technicians and project management office (PMO) by phone, email, text, and internal messaging platforms
• Prepare and send daily update reports for active work orders to clients
• Create/email/distribute service quotes for potential direct customers/clients
• Perform constant triage on company email inbox
• Assisting with the management of multiple technician calendars
• Other general office duties as assigned

This position requires excellent written and verbal communication skills, and the ability to prioritize multiple tasks within a fast paced environment. We offer on-the-job training and advancement opportunities for motivated individuals looking for growth opportunities! If you have a great work ethic, excellent communication, and strong customer service skills - we would love to hear from you!

Skills/Qualifications:

• Prior experience using laptop computer and Smartphone (Required)
• Prior experience with Google suite (Required)
• Prior experience with Microsoft suite (Required)
• Prior experience with Salesforce (Preferred)
• Prior administrative experience focused on dispatch/appointment scheduling (Strongly Preferred)
• Effective and friendly communication with customers, clients, and project management teams (Required)
• Authorized to work in the United States (Required)
• Criminal background check and Drug & Alcohol Policy Enforcement (Required)
• Training and professional development will be provided

About 12Volt Professionals LLC

12Volt Professionals (12Volt) is a team of highly experienced and expertly trained technicians dedicated to delivering top-quality installations. Our entire team takes pride in providing an exceptional customer service experience.

A large majority of our operational team have been working together for 10+ years. We strongly believe in Quality over Quantity. Our techs don’t shy away from a challenge and will do their best to problem-solve any issues that arise. As a team, we will not abandon a project until it is 100% completed to our ability and the customer is satisfied.

We believe in a people-first mentality, and we love our network. We perform regular department meetings to understand everyone’s goals, ideas for the future, and celebrate personal & company success! If this sounds like something you’d enjoy being a part of, please contact us soon!

Job Type: Part-Time, remote

Pay: $18.00 - $20.00 per hour

Schedule:

• 6 hour shift
• Day shift
• Evening shift
• Morning shift
• 30 hours per week or less

Pay: $18.00 - $20.00 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: Remote