Part Time Server

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

Provide prompt, courteous, and efficient food and beverage service to guests. This role is responsible for creating a welcoming dining environment, taking accurate orders, delivering meals, and ensuring guest satisfaction.

• Accurately take guest orders, answer menu questions, provide recommendations when needed and up-sell with each opportunity.
• Deliver meals, coffee, juice, and other beverages quickly and correctly, ensuring guest satisfaction.
• Keep tables, dining areas, and service stations clean, sanitized, and well-stocked throughout the shift.
• Anticipate and respond to guest needs, including refilling beverages and clearing dishes as appropriate.
• Accurately present checks and handle guest payments
• Prepare the dining area before service (setting tables, restocking supplies) and assist with cleanup and resetting afterward.
• Comply with food handling, sanitation, and safety procedures as required by the hotel and local regulations.
• Abides by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages.
• Performs all assigned side work to include replenishing condiments and restocking service areas.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Polish glassware and silverware.
• Maintain cleanliness, sanitation and personal hygiene.
• Perform other duties as assigned.

What do you bring to the role?

• Ability to maintain standards for service, steps of service and all departmental standards.
• Must have high level knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of the appropriate table settings, serviceware, and menu items.
• Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicates with guests to explain and record orders.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate a keyboard and learn Point of Sales procedures to pre-check orders and close out the check.
• Prior food and beverage experience required. Prior hospitality experience preferred.
• Ability to maintain appropriate uniform guidelines.
• Prior food and beverage experience required. Prior hospitality experience preferred.
• Cash handling experience preferred.
• Maintain professional demeanor and ensure cleanliness of uniform.
• Self-motivate during slow periods.

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.