PART-TIME SERVICE SPECIALIST

Position Summary

The City of Three Rivers is seeking customer-focused and detail-oriented applicants for a Part-Time Service Specialist position at the Three Rivers Public Library. This role is essential to daily library operations and provides direct service to the public.

The Service Specialist performs a variety of clerical and customer service duties, including circulation services, assisting patrons, and supporting general library operations.

Essential Duties and Responsibilities

• Check in and check out library materials and equipment
• Provide basic reference, reader’s advisory, and directional assistance to patrons
• Assist with issuing and updating library cards
• Process overdue notices and hold shelf notifications
• Support interlibrary loan requests
• Organize new materials and displays
• Complete daily statistics and documentation
• Answer phones and assist with renewals
• Perform photocopying and other clerical tasks
• Assist in maintaining a clean, safe, and welcoming library environment, including shared responsibility for general cleaning tasks such as restrooms and public spaces
• Maintain a welcoming and helpful environment for all library users
• Perform other duties as assigned

Minimum Qualifications (Required at Time of Hire)

• High school diploma or GED
• Valid Michigan Driver’s License
• Strong customer service and communication skills
• Basic Computer Efficiency

Preferred Qualifications

• Prior library or customer service experience
• Strong computer and typing skills
• Associate degree or higher

Schedule and Hours

• Up to 26.5 hours per week (including evenings and weekends)
• Typical schedule:
  • Monday: OFF
  • Tuesday: 3:45-7:45 PM
  • Wednesday 9:45-5:45 PM (Team meeting weeks 10-6)
  • Thursday: OFF
  • Friday: 9:45 PM – 5:45 PM
  • Saturday: 9:45 AM – 4:15 PM
  • (Schedule subject to change based on library needs)

Work Environment

• This position works primarily at the circulation desk and requires frequent interaction with the public, multi-tasking, and the ability to handle interruptions in a fast-paced environment.

Compensation and Benefits

• Union position (Teamsters Local 214, Library Unit)
• Starting annual salary:
  • Starting wage: $15.40/hour