Part-Time Shift Manager

East Side Pet Ranch | East Austin
Approximately 18–24 hours per week

About Us

East Side Pet Ranch offers daycare, boarding, grooming, and soon-to-be training services for pets in East Austin and Central Texas. We’re committed to safe, compassionate care and friendly, dependable service for the families who trust us with their pets.

We’re looking for a dependable, experienced team member who can help supervise daily operations while working directly alongside our staff.

Position Overview

This is a hands-on management position with regularly scheduled front desk and kennel shifts. In addition to completing the duties of your assigned department, you’ll supervise staff, help coordinate the shift, and ensure our care standards and procedures are followed.

You’ll help keep daily operations organized, support staff when questions or challenges arise, and communicate important updates to the Operations or Assistant Manager. Successful candidates should be comfortable taking initiative, giving clear direction, and setting a strong example through their own work.

Training & 90-Day Probation Period

All new hires begin with a 90-day probation period. Initial training focuses heavily on kennel duties so you can learn our animal care routines, handling procedures, cleaning standards, and daily operations.

Front desk training begins once you demonstrate proficiency in kennel duties. Supervisory responsibilities are introduced as you become familiar with our procedures and demonstrate sound judgment, reliability, and readiness.

This position requires proficiency in both departments. Front desk and kennel shifts remain regular responsibilities after training is completed.

Responsibilities

Staff Supervision & Daily Operations

• Help oversee the assigned shift and keep staff on track with daily responsibilities.
• Coordinate task assignments, pet care routines, and department communication.
• Confirm that feeding, medications, rotations, cleaning, and care documentation are completed accurately and on time.
• Monitor pet care and facility conditions, address immediate needs, and report concerns.
• Provide clear direction and constructive feedback to staff.
• Assist with training new employees and reinforcing established procedures.
• Help resolve routine client concerns within established policies and escalate matters when needed.
• Respond calmly to unexpected situations and follow established safety and emergency procedures.
• Communicate staffing concerns, pet health or behavior concerns, client issues, and unfinished tasks to the Operations or Assistant Manager.
• Set an example through dependable attendance, safe handling, professional communication, and thorough work.

Front Desk

• Welcome clients and pets with friendly, professional service.
• Answer phone calls, emails, text messages, and online inquiries.
• Schedule reservations and appointments.
• Review vaccination records and maintain accurate client and pet information.
• Process payments and assist with client accounts.
• Explain services, policies, and requirements clearly.
• Communicate care instructions and updates between clients and staff.
• Monitor daily reservations and schedules.
• Keep the lobby and front desk clean and organized.

Kennel & Pet Care

• Safely handle pets and follow established care procedures.
• Supervise dogs during play and monitor behavior and interactions.
• Prepare meals and administer medications after completing the required training.
• Monitor pets’ appetite, behavior, and overall condition.
• Record feeding, medication, and care updates accurately.
• Clean and sanitize kennels, yards, equipment, and other facility areas.
• Complete laundry, dishes, waste cleanup, and other daily care tasks.
• Provide attentive care for both social and non-social pets.

Qualifications

• Previous professional kennel experience and customer service experience are required.
• Previous experience as a shift lead, supervisor, or manager is strongly preferred.
• Experience in daycare, boarding, veterinary medicine, or another professional pet care setting is strongly preferred.
• Comfortable working regularly in both front desk and kennel positions.
• Able to give clear direction, address concerns respectfully, and hold staff accountable for completing assigned duties.
• Strong organization, communication, and attention to detail.
• Able to prioritize competing needs while maintaining safe, consistent pet care.
• Comfortable making routine decisions within established policies and recognizing when to involve the Operations or Assistant Manager.
• Comfortable learning and using computer software.
• Reliable attendance and dependable transportation.
• Weekend and holiday availability is required.

Schedule & Availability

This is a part-time position with approximately 18–24 scheduled hours per week.

Hours depend on staffing needs and reservation volume. Scheduling may be closer to the higher end of that range during busier months, with additional hours offered when available. Applicants should be comfortable with seasonal variation in hours and regular assignments in both departments.

What We’re Looking For

You’ll be a good fit if you’re dependable, observant, approachable, and comfortable taking responsibility for the shift. You should be willing to step into the work yourself while helping others stay organized and complete their responsibilities.

We value someone who follows through, communicates concerns early, treats staff respectfully, and keeps pet safety and care at the center of their decisions.

Benefits

• Employee discounts on daycare, boarding, training, and grooming.
• Opportunities for professional growth and advancement.
• Experience in staff supervision, client service, and animal care.
• A collaborative workplace where your work directly supports pets, their families, and our team.

If you enjoy hands-on animal care, helping clients, and supporting a team, we’d love to hear from you.

Please include your relevant kennel, customer service, and leadership experience, along with your weekly availability, when applying.

Pay: $14.00 - $16.00 per hour

Expected hours: 18.0 – 24.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you able to work weekends, holidays and with an altering schedule?

Experience:

• Kennel: 1 year (Required)
• Kennel Receptionist: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Austin, TX 78724 (Required)

Work Location: In person