Part-Time Student Services Associate

POSITION DESCRIPTION

The Part-Time Student Services Associate is responsible for providing exceptional customer services in Student Services at an assigned location for the Conservatory. Duties include greeting customers, answering phones, taking class registrations, processing cash and credit card purchases, assisting with facility needs, and representing the Conservatory to visitors. The Part-Time Student Services Associate reports to the Associate Director of Student Services. Skills required include strong communication skills, exceptional customer service skills, knowledge of business and education practices, and knowledge of music education. This individual must show exceptional maturity and leadership and an ability to effectively communicate and follow the mission of the Conservatory and the policies of the President and Board of Directors.

DUTIES AND RESPONSIBILITIES

The duties of this position include, but are not limited to:

• Answer phones and personally greet customers at the Conservatory to create an inviting and professional atmosphere.
• Work with faculty and education staff to place students in classes, ensembles, and private lessons successfully.
• Follow Conservatory policies for handling monetary transactions and ensure the accuracy of all financial transactions.
• Work with the registration program (ActiveNet or other) in conjunction with the Conservatory's other locations to provide accurate information.
• Maintain a thorough working knowledge of all Conservatory offerings, including classes, lessons, ensembles, concerts, and donor events.
• Maintain the cleanliness and order of the facility as needed.
• Ensure the highest level of customer service in all areas of customer relations.
• Maintain consistency in Student Services and customer service policies.
• Support all education programs, classes, and special events as requested.
• Work independently on daily, weekly, monthly, and yearly tasks and reports.
• This position works a varied schedule of daytime, evenings, and weekends.
• Other duties as assigned.

QUALIFICATIONS

The successful candidate will have the following qualities:

• Strong alignment with the Conservatory's mission of "Inspiring individuals and communities through exceptional music education, accessible to all."
• Hold the values of Excellence, Inclusion, Empathy, and Integrity.
• Desire to provide a high level of customer service.
• Strong oral and written communication skills.
• Significant experience working with Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to multi-task successfully.
• Ability to maintain the highest professional ethics at all times.
• Available evenings and Saturdays.
• Reliable transportation.

Additional skills that are helpful but not required:

• Knowledge of education and/or music.
• Bilingual in Spanish.