Part -Time Tax/Tag Agent

SALARY: $25,675.73 ($16.45/hourly)

SUMMARY: This is clerical work in assisting the public in obtaining state vehicle tags and title registrations, in collecting ad valorem taxes on vehicles or collection of property taxes. Work, which involves processing applications, performing data-entry work and serving as cashier, requires heavy public contact. This position works under the general supervision of the Tag/Tax Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties include but are not limited to:

• Answering routine questions from the public in person, by mail, and by telephone concerning all automobiles, trucks, and mobile home tags, decals, and title transfers or county property taxes
• Processing property tax payments or applications of annual vehicle tags and decals for county residents:

o Verifying owner, vehicle, tax code, and address information on account

o Determining proper weight or category of vehicle

o Calculating taxes and fees on computer

o Collecting monies and issuing receipt, tag and decal

• Performing data-entry work on computer in processing transactions, verifying information, and collecting fees and taxes
• Assisting in collating, stuffing, and mailing annual vehicle tag renewals/property tax notices to county residents
• Assisting in opening and processing in-coming mail for vehicle tag and title applications/property tax payments
• Preparing applications for vehicle original and replacement titles; typing State Motor Vehicle Division forms and affidavits to supplement title application, or the Tax Department, Homestead exemption applications
• Issuing mobile home permits by checking for outstanding tax obligations, collecting current and/or outstanding taxes, and processing permit application
• May organize and update Mobile Home Digest; may print and mail mobile home tax bills; may issue citations and serve summons to delinquent mobile home owners; may appear in court on summons with delinquent taxes
• May process applications and issue tags and titles for vehicles owned by automotive dealers, trucking companies, and other businesses
• Referencing state motor vehicle manuals, county ordinances and policies, tax and fee tables in processing applications, and answering questions from the public
• Completing legal documents for tags and titles/homestead exemption applications
• Counting vehicle tags and decals and mobile home decals for inventory control
• Assisting in reconciling collected monies against recorded receipts on a daily basis
• Training new employees in learning job requirements and procedures of Tax-Tag Agent
• Performing other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION and/or EXPERIENCE:

• High school diploma or General Educational Development Certificate (GED)
• Minimum of one-year professional office experience with a focus on advanced clerical and customer service skills
• Must be computer literate with proficiency in MS Office Suite
• Must be able to type 45 WPM
• Title /or Drives experience preferred
• An equivalent combination of education and experience may be considered

ELIGIBILITY REQUIREMENTS:

Must be 18 years of age or older

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possess and maintain a valid Georgia Driver's License (Class C) and a satisfactory motor vehicle record (MVR) if assigned job duties requiring the use of a vehicle

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of or ability to learn county and department operations, ordinances, policies, procedures, terminology, codes, and/or materials as they relate to assignment

Knowledge of or ability to learn applicable local, state, and federal laws, rules, and regulations as they relate to assignment

Knowledge of business English, spelling, and grammar

Knowledge of mathematical computations: addition, subtraction, multiplication, and division using whole numbers, common fractions and decimals; compute rate, ratio, and percent; ability to perform specific computations that are applicable to the job such as discounts, interest, proportions, et cetera

Knowledge of legal processes and terminology as required by assignment

Knowledge of standard clerical procedures and modern office practices, methods, and equipment

Knowledge of specialized software, machinery, materials, terminology, and/or forms essential to the assignment

Skill in creating, maintaining, and organizing accurate, detailed, and complete records of daily transactions in accordance with standard record-keeping/filing procedures

Skill in effective inter-personal and public relations and customer service; excellent oral and written communication skills to satisfactorily resolve conflicts and issues; to explain established policies and procedures to the general public

Skill in exercising tact and diplomacy in dealing with sensitive, complex and confidential issues and situations

Skill in handling and operating all assigned equipment, tools, and/or vehicles in a safe and proficient manner

Skill in maintaining and keeping accurate records

Skill in performing tasks which require attention to detail, and completing assigned jobs efficiently and correctly

Skill in planning, prioritizing, and organizing work; ability to handle multiple work assignments and deadlines efficiently, accurately, and professionally

Skill in transcribing tapes if required by assignment

Skill in the use of personal computers, MS Office Suite, databases, spreadsheets, and word processing; typing and entering data into a computer system accurately and efficiently

Ability to apply common sense to understand, follow, and complete verbal and written instructions

Ability to communicate and interact clearly and effectively with all those contacted in the course of work in a professional and courteous manner, both orally and in writing; establishing and maintaining effective, professional, and cordial working relationships

Ability to coordinate and administer department policies and programs in an effective manner

Ability to count and balance monies collected

Ability to demonstrate compassion and respect in client interactions, with disabled individuals and others needing special assistance; ability to deal effectively with individuals from diverse backgrounds

Ability to effectively brief supervisors

Ability to follow established safety rules and departmental policies and procedures

Ability to handle confidential information professionally and to exercise discretion in performing assigned job duties; (inability to maintain confidentiality will be grounds for dismissal)

Ability to learn and perform simple repetitive tasks quickly

Ability to perform and comprehend mathematic computations accurately and quickly

Ability to read and comprehend a variety of documents, memos, instructions, correspondence, policies, et cetera

Ability to reconcile data; make necessary additions, revisions, and updates

Ability to remain composed, professional, and pleasant in a stressful, fast-paced, high-volume environment

Ability to research, analyze data, and compile information to create clear and concise reports, records, business correspondence, and other written material

Ability to resolve routine and non-routine problems and complaints by applying or adapting established policies and procedures

Ability to stay current on new and emerging regulations and laws as related to assignment

Ability and willingness to work at heights up to 75 feet, suspended over roadways

Ability and willingness to work with and assist coworkers to complete assigned project

Ability to work in a team setting

Ability to work independently in the absence of specific instructions or direct supervision

Ability to work in high stress situations and effectively deal with difficult or angry people

TOOLS AND EQUIPMENT USED:

Personal computers Photocopiers Fax machines Calculators

Telephones Scanners Assorted modern office equipment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee occasionally is required to stoop or kneel
• The employee must occasionally lift and/or move more than 50 pounds
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment
• The noise level in the work environment is usually moderate

The details listed above are intended only as illustrations of the various elements of this position and the work that may be performed. The omission of specific statements does not exclude them if their nature is similar, related, or a logical extension of the position.