Participant Planner

Participant Planner - NDIS

Turn participant goals and NDIS funding into meaningful outcomes

Location: Moonah, Hobart TAS
Work Type: Full Time
Classification: Community Services & Development – Aged & Disability Support
Salary: SCHADS Award Level 4 plus Salary Packaging

About Langford Support Services

At Langford Support Services, we believe people with disability should have genuine choice, control and a voice in the supports they receive.

We are looking for a Participant Planner who can bring together people, planning and practical service delivery, someone who understands the NDIS, builds strong relationships and can turn participant goals and funding into support arrangements that work in real life.

This is more than a paperwork role.

You will work directly with participants, families, nominees, advocates and support networks, while partnering closely with our operational teams to ensure each participant's goals, funding and support arrangements are clearly understood and effectively delivered.

If you enjoy working with people, can confidently navigate NDIS plans and funding, and want to see the plans you help create translate into meaningful outcomes, this could be the role for you.

The Opportunity

As our Participant Planner, you will support participants throughout their journey with Langford from establishing services through to ongoing planning, reviews and changes in circumstances.

You will act as an important link between participants, their NDIS plans and the services Langford delivers.

Your role will include:

• building trusted relationships with participants, families, nominees, advocates and other stakeholders
• developing and maintaining Individual Support Plans and Service Agreements
• translating participant goals into practical and measurable support arrangements
• monitoring participant funding utilisation and identifying emerging funding or service delivery risks
• supporting NDIS reassessments, changes of circumstances and evidence gathering
• explaining services, funding arrangements and participant responsibilities clearly and respectfully
• working collaboratively with Program Managers, Team Leaders, Rostering, Finance and Quality teams
• ensuring participant plans and support arrangements are understood and implemented in practice
• maintaining accurate, current and audit-ready participant records
• supporting participant choice, control, independence and supported decision-making
• identifying barriers or gaps affecting participant outcomes and helping find practical solutions
• contributing ideas that improve participant experiences, systems and service delivery.

What you will bring

You understand that good participant planning starts with listening.

You are comfortable working with NDIS plans, funding and detailed documentation, but equally confident sitting down with a participant or family and having a genuine conversation about their goals, needs and support arrangements.

You will bring:

• relevant experience in disability, NDIS, community services, health, aged care or human services
• a sound working knowledge of NDIS plans and funding arrangements
• strong relationship-building and communication skills
• clear and professional written communication skills
• strong organisation and attention to detail
• confidence managing multiple participant matters and competing priorities
• the ability to identify funding, service delivery or documentation risks and raise them appropriately
• sound judgement, accountability and a commitment to participant rights, dignity, choice and inclusion
• confidence working collaboratively across different teams and stakeholders.

Experience in support coordination, participant planning, case management, service coordination or a similar role would translate well to this position.

You do not need to have previously held the title Participant Planner , what matters is your ability to connect participant goals, NDIS funding and practical service delivery.

Selection criteria

You will need:

• a qualification in Disability, Community Services, Human Services, Health or a related discipline, or equivalent demonstrated experience
• relevant experience within disability, community services, health, aged care or human services
• working knowledge of the NDIS, participant plans and funding arrangements
• current Registration to Work with Vulnerable People with NDIS endorsement, or the ability to obtain it
• a current National Police Check
• a current driver's licence.

Experience preparing Service Agreements or Individual Support Plans, supporting NDIS reassessments or changes of circumstances, monitoring participant funding or working with NDIS quality and safeguarding requirements will be highly regarded.

Why Join Us?

Joining Langford means the opportunity to:

• do meaningful work that directly contributes to participant outcomes
• work collaboratively across participant-facing and operational teams
• contribute ideas and help improve the way we work
• build your capability across NDIS planning, funding and service delivery
• access salary packaging benefits
• be part of an organisation focused on participant choice, quality and continuous improvement.

How to Apply?

If you understand the NDIS, enjoy building relationships and want to help turn participant goals and funding into supports that make a meaningful difference, we would love to hear from you.

Please submit your resume and cover letter via SEEK.

If you would like a copy of the position description, please don't hesitate to reach out to: [email protected]