Participant Support Specialist - Call Center

Our Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization.

*Full & part time positions available!

• Next class: Nov 30th
• Training hours: 8:30am - 5:00pm EST (approximately 6 weeks)

Duties include but are not limited to:

• Answer incoming calls, interpret caller’s question/problem and provide resolutions, researching solutions.
• Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations.
• Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients.
• Follow up with participants or administrators via phone or email to resolve open issues.
• Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar.
• Log all calls and chats in Flex Connect.
• Complete all required documentation.

Qualifications:

• High School Diploma or equivalent.
• Experience in a customer service or a Call Center setting is a plus.
• Strong proactive problem-solving and troubleshooting skills.
• Demonstrated ability to effectively manage multiple priorities.
• Self-starter with the ability to work independently in a fast-paced environment with critical deadlines.
• Strong attention to detail.

Benefits:

• Health Insurance
• Medical Expense Reimbursement Account that covers almost all of your out-of-pocket medical costs
• Dental Insurance (100% fully paid employee coverage)
• Vision Insurance
• Free Monthly Commuter Pass
• Short Term & Long Term Disability (100% Employer Paid)
• Employer Matching 401(k) Plan
• Casual Dress Environment (We want you to be comfortable, too!)
• And so much more!

* The compensation range for this position takes many factors into consideration including but not limited to: years of experience, education, skill set and other relevant factors It is not typical for an individual to be hired near the top of the range for a position as circumstances can vary in every hiring situation.

An Equal Opportunity Employer

Job Type: Full-time

Pay: $16.50 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person