Participant Support Specialist - Date Entry

Participant Support Specialist - Date Entry (Up to ₱28,000 | 2 months Onsite then Hybrid | FREE AI Certification)

Cebu | 8:00 PM – 5:00 AM PHT | Monday to Friday

This role suits detail-driven back-office professionals who like structured work, can spot a missing data field at a glance, and take pride in getting it right the first time. You’ll work U.S. hours from Cebu in a hybrid setup, supporting benefits administration for U.S. clients.

YOU’RE LIKELY A STRONG FIT IF YOU HAVE

Key Responsibilities

• Process COBRA event files and initial notices within required timelines.
• Import files, review error reports, create Salesforce tickets, and manage document processing.
• Scan, upload, and send documents through Salesforce, including COBRA enrollment forms and CDH claims.
• Handle returned mail and notifications due to invalid addresses.
• Perform data entry, update Excel trackers, and transfer information into fillable templates.
• Sort incoming mail and coordinate with Team Leads and Account Managers to resolve missing or inaccurate client data.
• Maintain accurate records and handle confidential information in compliance with applicable privacy requirements.
• Perform other duties as assigned.

Qualifications

• Associate’s or bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent work experience.
• 2-3 years of experience in data entry, document processing, or back-office administration.
• Proficiency in Microsoft Excel and working knowledge of Salesforce.
• Familiarity with file imports, SFTP folders, scanners, fax, and digital document management.
• Strong attention to detail, organizational skills, and ability to meet strict deadlines.
• Good written and verbal communication skills.
• Ability to handle confidential personal and health information responsibly.

Preferred Qualifications

• Experience in COBRA administration, employee benefits, or CDH plans, including HSA, FSA, or HRA.
• Experience supporting U.S. clients in a BPO or offshore setting.
• Background in healthcare, insurance, or benefits administration.

ABOUT GOTEAM

GoTeam is a people-first outsourcing company that connects Filipino professionals with global career opportunities. We provide long-term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.

At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future-ready work.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family’s Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click “Apply”

When you click “Apply,” you’ll first be directed to our Careers Page to create your R24 profile. Once your profile is complete, you’ll automatically be guided to Multiplai Interview Room, our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works best for you.

What you’ll need:

• Stable internet connection
• Desktop or laptop
• Headset

You’ll answer interview questions at your own pace — no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

Go Beyond Employment: Build a Future-Proof Career

We’re calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

Equip yourself with global-ready skills — 100% free.

Claim your spot now: Project 100K – AI Certification for the Philippines

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