Participant Support Worker - HOPE

Life Skills Support

• Assist and encourage Participants in the pursuit of leisure activities, exercise programs, and community socialization opportunities; develop activities for individual or group participation.
• Support Participants in management of self, i.e. development and utilization of personal coping strategies, self-confidence & community rehabilitation.
• Assist Participants in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living.
• Assist Participants where appropriate with family communication and mediation.
• Assist Participants as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.
• Act as a positive role model for Participants; lead by example.

Program Support

• Encourage Participants to actively participate in service & goal planning
• Perform regular participant status and wellness assessments.
• Monitor Participant interactions and encourage social inclusion; coordinate conflict resolution and manage behaviors' as needed.
• Maintain personal and professional boundaries with Participants.
• Maintain communication with staff and provide support as required or directed by reporting manager
• Build and maintain knowledge of community resources and referral pathways.
• Actively participate in professional development opportunities; attend as many trainings and in-services as possible.
• Attend all mandatory trainings (Conditions of Employment).
• Attend meetings.
• Actively work to be a positive and supportive team member.
• Other duties as assigned.

Administrative Support

• Comply with the YWCA Lethbridge & District policies and procedures.
• Review and maintain accurate records, including ensuring use of appropriate program communication tools, as required.
• Maintain detailed records according to YWCA Lethbridge & District legal documentation guidelines.
• Take direction from the Case manager regarding Participant care; the Case manager is not to perform the duties of a supervisor, but may provide direction with regards to Participant care, particularly in relation to the Service Plan.
• Maintain regular communication with the management on matters affecting Participants’ wellbeing and in the general operations of the Hope House.
• Responsible for opening and/or closing the facility, with special care to ensure the facility is secure and operational each day.
• Perform daily walk through of the facility at the end of the day to ensure that all participants are engaged.
• Greet participants, staff, volunteers, and the public and stakeholders professionally, guiding them and providing direction as required.
• Exercise effective conflict management skills.
• Operate the main phone line, computer, and photocopier as necessary
• Oversee the lobby and related areas to ensure the atmosphere remains professional and kept as a place of business.
• Support programs as required through effective coordination, communication and supportive efficiencies.
• Other duties as assigned.

Experience

Required

• 1 year(s): Minimum of 1 year of direct experience in professional office administration

Education

Preferred

• College Diploma or better in Human Services

Licenses & Certifications

Preferred

• Drivers License-3yrs Exp
• First Aid and CPR Level-C

Skills

Preferred

• Ability to work harmoniously with others
• Strong organizational skills
• Critical Thinking
• Ability to exercise good judgement
• Proficient in English
• Oral and Written Communication

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization