Partner Account Manager

WE’RE HIRING: PARTNER ACCOUNT MANAGER – PHILIPPINES

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized, commercially focused, and relationship-driven Partner Account Manager to manage and develop our network of subcontractor and service delivery partners across multiple countries.

In this role, you will be responsible for the end-to-end partner lifecycle, from sourcing and screening new partners to onboarding, contract and rate negotiation, compliance management, performance monitoring, and ongoing relationship management. You will play a key role in ensuring we maintain a reliable, compliant, cost-effective, and high-performing global partner network that supports the delivery of outsourced IT services.

• Clients in 190+ countries
• 6,000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From building strong global partner relationships to negotiating competitive rates and solving complex operational challenges, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Partner Relationship Management: Build and maintain strong relationships with subcontractor and service delivery partners across assigned countries, conducting regular touchpoints and performance reviews to drive engagement, satisfaction, and retention.
• Partner Sourcing & Onboarding: Identify, source, screen, and onboard new partners to address coverage gaps and support business demand across multiple countries.
• Contract & Rate Negotiation: Lead rate card negotiations and contract discussions with partners, ensuring competitive pricing, alignment with target rates, and continuous cost optimization.
• Partner Performance Management: Monitor partner performance, service quality, availability, and compliance. Identify performance gaps and implement corrective actions where required.
• Cost & Savings Management: Analyse partner spend, market rates, and project costs to identify opportunities for renegotiation, rate reduction, redistribution, and savings.
• Compliance & Documentation: Ensure partners complete all required onboarding, compliance, and contractual documentation and maintain accurate partner records and databases.
• Escalation Management: Handle internal and partner escalations within agreed SLAs, coordinating with relevant stakeholders to ensure timely and effective resolution.
• Partner Coverage & Capacity: Maintain sufficient partner coverage and capacity across assigned countries, ensuring availability aligns with current and forecasted service demand.

What You’ll Need:

• Proven experience in partner management, vendor management, procurement, sourcing, contract management, or account management, preferably within IT services, managed services, or outsourcing.
• Strong commercial and negotiation skills, with demonstrated experience negotiating rates, contracts, or cost savings.
• Experience sourcing, screening, onboarding, and managing vendors, subcontractors, or service delivery partners.
• Strong analytical skills with the ability to review spend data, rate benchmarks, performance reports, and market intelligence.
• Excellent communication and stakeholder management skills, with confidence handling escalations and negotiations.
• Strong attention to detail and experience maintaining trackers, databases, contracts, compliance records, and reporting tools.
• Ability to manage multiple partners, projects, countries, and priorities across different time zones.
• Strong commercial awareness with a focus on cost control, service quality, partner performance, and continuous improvement.
• Experience working in a multi-country or global services environment is highly advantageous.

Nice to Have:

• Experience in IT managed services, field services, onsite support, or outsourced IT delivery.
• Familiarity with partner/vendor compliance requirements across multiple jurisdictions.
• Experience with ITSM, vendor management, procurement, or partner management platforms.
• Multilingual capability, particularly for managing international partner relationships.

Why Join Us?

At Excis, you will be part of a collaborative and innovative global team supporting enterprise IT services around the world. You will have the opportunity to work with international partners, develop your commercial and negotiation expertise, and make a direct impact on the efficiency and quality of our global service delivery network.

We prioritize professional growth, continuous learning, and meaningful career development while providing a supportive environment where your contributions are valued.

Ready to build global partnerships and make an impact? Apply now to join Excis in the Philippines and help us strengthen our worldwide IT service delivery network!