Partner Billing

Role & responsibilities

• Provide L2/L3 support for production applications and ensure SLA adherence
• Analyze and resolve production incidents, defects, and service requests
• Perform root cause analysis (RCA) and implement preventive measures
• Write and optimize SQL/PLSQL queries for troubleshooting and data fixes
• Develop and maintain shell scripts for automation and monitoring
• Work closely with development, database, and infrastructure teams
• Monitor application health and proactively identify issues
• Participate in change management, release deployments, and maintenance activities
• Ensure adherence to ITIL processes and documentation standards

Mandatory Skills:

• Strong hands-on experience in PL/SQL (Advanced querying, procedures, functions, performance tuning)
• Good knowledge of Unix/Linux commands and environment
• Experience in Application Support / Production Support
• Knowledge of ITIL processes (Incident, Problem, Change Management)
• Hands-on experience in Shell Scripting (Bash scripting)

Preferred candidate profile :

• Knowledge of Oracle Database / DBA concepts
• Basic understanding of Java
• Experience with monitoring tools and job scheduling tools