Partner - Customer Success Cloud Sales

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Position: Partner - Customer Success Cloud Sales

Job Identification: 7742

Job Location: Ikoyi, Lagos

Reports To: Senior Manager - Cloud Business Commercial

Division: Enterprise Business

Mission

• Drive adoption, engagement, and retention of MTN Cloud customers through proactive customer success management. This role serves as a strategic partner for startup and SME customers post-sale—ensuring activation, usage, value realization, and upsell opportunity identification throughout the customer lifecycle.

Description

• Proactively manage a portfolio of cloud customers (especially MSEs and early-stage startups) from onboarding to renewal.
• Guide customers through activation milestones, recommend product use cases, and monitor engagement.
• Track usage metrics, identify adoption risks, and intervene early to reduce churn.
• Share customer feedback with Product, Technical, and GTM teams for continuous improvement.
• Collaborate with Sales for upsell, renewal, and case study development.
• Maintain health scores, lifecycle stages, and contact logs in CRM
• Provide Customer Success input into segment playbooks and journey flows
• Coordinate with technical support and onboarding teams to resolve friction points

Requirements

Education:

• First Degree in Business, Communications, Marketing, or IT-related field
• Certifications in Customer Success (e.g., SuccessHACKER, Gainsight) are an advantage
• Fluent in English and one local Nigerian language preferred

Experience:

3-7 years of experience which includes

• Minimum of 3 years of experience in customer success, account management, or B2B client-facing role
• Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack, etc.)
• Familiarity with usage metrics, onboarding journeys, and CRM tools