Partner Enablement (#1391)

Join a fast-moving partner enablement team supporting a growing global ecosystem as a Partner Enablement Operations Contractor. This role blends certification program administration, support triage, reporting, and process improvement to help create a smooth experience for partner learners as the program scales.

Responsibilities

• Manage candidate registration and exam scheduling in Pearson VUE, ensuring eligibility and entitlement rules are applied correctly.
• Review certification completion records submitted through partner intake forms and route credentialed learners to the appropriate downstream groups.
• Serve as the main contact for the partner enablement support inbox and respond to questions about exam access, scheduling, certification status, and discount eligibility.
• Partner with an AI support agent to handle routine inquiries and escalate more complex issues when needed.
• Build and maintain reporting and dashboards that provide visibility into certification attainment, pass rates, and program progress across the partner ecosystem.
• Connect certification data with partner tiers, co-sell eligibility, and business outcomes to support internal reporting and decision-making.
• Document manual workflows and identify opportunities to improve operations, automation, and knowledge transfer.
• Work cross-functionally with partner, operations, engineering, RevOps, and IT teams to help resolve issues affecting candidate access, data flow, or platform performance.

Skills

• 7+ years of experience in certification operations, learning operations, or partner program operations in a B2B SaaS or technology environment.
• Hands-on experience with Pearson VUE or a comparable proctored certification platform, including registration, scheduling, eligibility settings, voucher management, and proctoring workflows.
• Strong understanding of how certification platforms connect with partner portals, Salesforce, identity systems, and data warehouses.
• Experience troubleshooting integration and data issues across systems and ensuring clean, reliable data pipelines.
• Comfort working with APIs, webhooks, and middleware tools such as Workato, Zapier, or Tray.
• Proficiency with spreadsheets, light formulas, scripting, and dashboarding/reporting tools such as Looker, Tableau, or Salesforce reports.
• Strong written communication skills and the ability to manage high-volume email and Slack-based support clearly and professionally.
• Sound judgment in ambiguous, fast-paced environments, with the ability to decide when to resolve, escalate, or seek input.

Preferred Skills

• Experience working with partner ecosystems such as GSIs, CSPs, or resellers.
• Familiarity with how certification and enablement data supports partner tiering, co-sell motions, and pipeline attribution.
• Experience building longer-term reporting frameworks that track learner progression from enrollment through certification and business impact.
• Process documentation experience with an eye toward scalability and future automation.

Horizontal is committed to fostering an inclusive, equitable, and welcoming environment where people of all backgrounds can do their best work. We value diverse perspectives and encourage candidates who bring different experiences, working styles, and ideas to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $91 - $135 per hour based on qualifications and experience.