Partner Engineer (Scaled Support)

• We’re expanding our Partner Engineering team and looking for a Partner Engineer to own the technical experience of our partners after they go live. This is the person who keeps our live integrations healthy, resolves the hardest post-launch technical issues, and—most importantly—builds the tooling, telemetry, and playbooks that let us support a fast-growing base of partners without scaling headcount one-for-one
• It’s a partly partner-facing role that blends hands-on debugging with system-building. You’ll work shoulder-to-shoulder with partners’ technical teams and with our own Product and Platform engineers, moving us from reactive, one-off firefighting toward a scalable, self-serve, best-in-class support model. You’ll also be a direct line into Parafin’s product direction: the recurring issues and partner feedback you surface will shape what we build next
• This role reports to the Partner Engineering Manager. We’re hiring across a range of levels—from strong mid-level engineers to senior engineers who have built and scaled support functions before
• Join us and help drive Parafin’s growth
• Own the health of our live integrations
• Serve as the ongoing technical point of contact for our partners’ engineering teams once they’re live
• Proactively monitor integration health, feature adoption, and stability post-launch—catching issues before partners do
• Instrument telemetry, logs, and dashboards to observe partner integrations at scale (webhook delivery, disbursement and repayment flows, offer eligibility, reconciliation)
• Debug and resolve the hardest technical problems
• Own escalations end-to-end: reproduce, root-cause, and drive resolution of integration issues, working across Parafin’s codebase (React, Scala, Python) and partner systems
• Read logs, write queries, and reproduce issues via API calls to isolate whether a problem lives in our platform, the partner’s implementation, or the data in between
• Partner with Product and Platform engineering to ship durable fixes, not just workarounds
• Build a sustainable, scaled support function
• Design the tooling, automation, and runbooks that turn repeatable integration patterns into self-serve resolution—so we can support the next 10 partners without 10x the effort
• Own our technical documentation standards and be the flag-bearer for our public-facing developer docs
• Identify recurring issue themes and eliminate their root causes through better tooling, docs, or product changes
• Close the loop with Product and Platform
• Translate real-world partner needs into prioritized feedback and improvements to our platform, APIs, and partner-facing assets
• Advocate for partners internally while diplomatically steering requests toward scalable, supportable solutions

Benefits

• Health, dental, & vision
• 401k plan
• Parental leave
• Unlimited PTO
• Commuter benefits
• Free in-office lunches
• Mental health & well-being
• Special recognition- Genuine passion for helping small businesses grow and succeed
• Ability to thrive in an ambiguous, fast-paced environment, adapting quickly as requirements and priorities evolve
• Proficiency with integration technologies—REST APIs, webhooks, SDKs, data pipelines, and embeddable UI components
• Excellent communication skills: you can explain complex technical concepts clearly to both engineers and non-technical stakeholders, up to and including executives
• Strong hands-on debugging instincts: you can read logs, write SQL, inspect data pipelines, and reproduce issues with API calls to isolate the root cause
• A bias toward leverage: you instinctively turn one-off fixes into documentation, tooling, and repeatable process
• An engineering background, with fluency in one or more languages (e.g., Python, JavaScript/TypeScript, Java, Scala). You’re comfortable exploring and navigating a production codebase—ours is primarily React, Scala, and Python
• 3+ years in a client-facing technical role—post-sales / solutions engineering, technical partner support, developer support engineering, or technical account management. Senior candidates who have stood up or scaled a technical support function are especially encouraged to apply
• Strong, partner-focused problem-solving. You have a track record of relentlessly raising the bar for partner experience
• Experience in fintech, payments, lending, or another money-movement domain—familiarity with concepts like ledgering and reconciliation is a plus
• Familiarity with SQL and with monitoring/observability tooling (dashboards, logging, alerting)
• Knowledge of industry best practices for integration design and technical scoping
• Experience building or improving developer-facing documentation and self-serve support