Partner Implementation Manager

TransferMate – a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 11 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.

TransferMate’s Partner Implementation team supports our Strategic Partners to achieve their product vision in partnership with TransferMate, from integration to ongoing support. We are looking for someone that loves the challenge of delivering complex projects. You will be working with our partners and internal stakeholders to provide Technical Integration and Operational Readiness support for a successful Go Live and ramp up across our key Strategic Partnership portfolio.

Job Description

• Supporting our strategic partners in integrating with TransferMate’s API technology, navigating partner requirements and working through a range of operational alignment requirements.
• Coordinate with internal and external stakeholders to ensure successful project delivery and operational readiness.
• Use analytical approach to problem solving and leverage data, insights and measurements for improvements.
• Build strong working relationships with stakeholders at all levels, including senior leadership and C-suite executives.
• Proactively identify and remove project blockers, escalating issues where necessary to maintain momentum and project timelines.
• Develop implementation plans and timelines with our partners, holding them accountable to these.
• Collaborate with Product teams to provide partner insights and contribute to future product roadmap initiatives.
• Foster strong, long-term partner relationships through proactive communication, collaboration, innovation, and continuous improvement

Job Qualifications

• Bachelors Degree or a minimum of 3+ years of related professional experience
• Demonstrated experience delivering complex API implementations, technical integrations, or similar technology-focused projects.
• Experience designing and implementing efficient operational processes across cross-functional teams.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Self-motivated, results-oriented, and proactive, with a strong desire to drive success and continuous improvement.

Required Skills

• Customer Relationship Management
• Agile Project Management
• Time Management Skills
• Documentation And Reporting
• Data Analysis And Presentation
• Process Improvement
• Strong Verbal and written Communication
• Prioritisation and planning Skills
• Adaptability
• Attention To Detail And Accuracy

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Competitive pension
• Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
• Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• Death in Service Benefit
• Milestone Recognition Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme, CluneTech Life

Transfermate is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.