Partner Life Cycle Manager

We are looking for a Partner Life Cycle Manager to manage and streamline the complete onboarding and operational lifecycle of our POS partners.

The role will involve partner onboarding, documentation, licensing coordination, database management and ensuring that partners are activated and operationally supported effectively.

Key Responsibilities

• Manage the complete POS partner onboarding lifecycle, from documentation to activation.
• Coordinate with partners for submission and verification of required documents.
• Manage POS licensing and ensure completion of required processes within defined timelines.
• Maintain accurate and updated partner databases and records.
• Coordinate with internal teams for partner onboarding, activation and issue resolution.
• Track onboarding status and ensure timely closure of pending requirements.
• Conduct regular data audits to ensure accuracy and completeness of partner information.
• Support online training and onboarding of POS partners.
• Coordinate with technology/IT teams for partner access, system-related requirements and issue resolution.
• Develop and maintain MIS related to partner onboarding and lifecycle management.
• Identify process gaps and suggest improvements to improve partner experience and operational efficiency.
• Ensure compliance with internal processes and applicable regulatory requirements.

Requirements

• 2+ years of experience in partner management, operations, onboarding, insurance or BFSI.
• Experience handling POSP/POS partner onboarding will be preferred.
• Good understanding of documentation and licensing processes.
• Strong coordination and stakeholder management skills.
• Good working knowledge of MS Excel and databases.
• Strong follow-up and execution skills.
• Ability to manage multiple partners and activities simultaneously.
• Good communication skills and attention to detail.
• Comfortable working in a fast-paced startup environment.